Skype for Business Voicemail Icon missing
Hello, since some days my Voicemail Icon is missing. This step doesn't work: Exit Skype for Business and Outlook client. Navigate to Users > username > AppData > Local > Microsoft > Office > 16.0 > Lync Delete sip_profileName folder. Delete all files in Tracing folder. Do not delete the folder itself. Login to Skype for Business again. Any Idea? Thanks + Regards
Auto Attendant - Transfer to Voicemail License Requirements
One of the menu options we include in the auto attendants for all of our offices is the ability to leave a voicemail message in a general mailbox. The Exchange-based auto attendant allowed this with a "Leave a voice message for this user". The latest update to auto attendant suggested creating a brand new user and setting them to transfer calls directly to voicemail. We are working on setting this up but are not thrilled about having to pay another license just to transfer to voicemail. My questions: 1. Are there plans to add the same transfer to voicemail option that Exchange supported? 2. What are the minimum license requirements for a user to be available as a transfer option? I tried E1 with Cloud PBX but it didn't work. It seemed that I also had to add PSTN Domestic Calling which is starting to make our voicemail-only user a bit pricey.
CCE ON-Premise users voicemail fails after the outage yesterday
I created a ticket with Microsoft already but I figured maybe someone can help in the meantime as Microsoft doesn't appear to be responding very quickly on this matter. After yesterday's widespread outage for our Skype for Business Online users, we are now having issues with our S4B-CCE On-Prem users and voicemail. When someone calls an On-Prem user they can reach the user but they never make it to their voicemail greeting. I grabbed some of the sip messages and this is a snippet from what I'm seeing. ms-diagnostics: 23;source="MedServer.domain.local";reason="Call failed to establish due to a media connectivity failure when one endpoint is internal and the other is remote";component="MediationServer";Exception="Proxy side ICE connectivity check failed.";ICEWarningFlags="BaseAddress="{localipaddress1}:54784";LocalSite="{localipaddress1}:50070";RemoteSite="{remoteipaddress1}:5446";MediaEpBlob="ICEWarn=0x412a,ICEWarnEx=0x0,LocalMR={localipaddress2}:3478,RemoteMR={remoteipaddress1}:51816,PortRange=49152:57500,RemoteMRTCPPort=51816,LocalLocation=2,RemoteLocation=1,FederationType=0,StunVer=0,CsntRqOut=0,CsntRqIn=0,CsntRspOut=0,CsntRspIn=0,Interfaces=0x2,BaseInterface=0x2,IceRole=1,RtpRtcpMux=0,AllocationTimeInMs=210,FirstHopRTTInMs=0,TransportBytesSent=6387,TransportPktsSent=219,IceConnCheckStatus=5,PrelimConnChecksSucceeded=0,IceInitTS=3728302164984,ContactSrvMs=204,AllocFinMs=254,FinalAnsRcvMs=4422,ReinviteSntMs=14925,BlobGenTime=3728302179909,MediaDllVersion=6.0.8953.265,BlobVer=1"" ms-diagnostics-public: 23;reason="Call failed to establish due to a media connectivity failure when one endpoint is internal and the other is remote";component="MediationServer";Exception="Proxy side ICE connectivity check failed." ms-endpoint-location-data: NetworkScope;ms-media-location-type=intranet IP addresses have been removed for security reasons.
How to route calls properly - 2 person setup
So I have a client with 2 users. We are working on moving them to skype for business for their phones. I'm trying to figure out the best way to route calls. Here's the situation. - Calls will come in via the main number which will need to ring all phones - 1 person will be assigned the main number and other user will be a delegate. - Person assigned main number will be set to simultaneously ring delegates as well So the above is easy. Where I am having trouble is if no one answers. Ideally we'd like a message giving the option to leave a voicemail for person 1 or person 2. But I can't see a way to do this with just 2 accounts. If I was to add a 3rd account just for the main number, then it would be easy. But we'd rather not pay for a 3rd account. I had hoped we could have the auto-attendant forward directly to someone's voicemail, but it only allows us to forward to a person. Does anyone have any thoughts on configuring this with just 2 user accounts? If we need to add a 3rd account, what are the minimum products we'd need? E1, cloud PBX and PSTN calling? Thanks in advance!
