URGENT: Skype for business premise USER migration to cloud error
Hi, We really need you help, we were looking for a solution for this error for days, but didn't found something. We are getting an error when we want to migrate a particular user to the cloud. Firstable we migrate all Exchange users to cloud, now we're migrating the Skype for Business users to the cloud. We are getting errors only in some critical users. During the migration, the error we are getting is this: PS C:\Users\user> Move-CsUser -Identity user1@domain.com -Target http://sipfed.online.lync.com/ -Credential $cred Confirm Move-CsUser [Y] Yes [A] Yes to All [N] No [L] No to All [S] Suspend [?] Help (default is "Y"): Move-CsUser : Rollback from Unified Contact Store failed for user: user@domain.com with exception: #CTX#{ctx:{traceId:18446744071610761760, activityId:"23194ce2-4afe-4ebf-83fd-ebc4076fdc7d"}}#CTX#Access Denied . At line:1 char:1 + Move-CsUser -Identity user1@domain.com -Target http://sipfed.online.lync.com/ -Credent ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) [Move-CsUser], RollbackException + FullyQualifiedErrorId : Microsoft.Rtc.Management.AD.Helpers.RollbackException,Microsoft.Rtc.Management.AD.Cmdlets.MoveOcsUserCmdlet ********************************************************************************************* We did a UCS test with the same account, and we got this error: PS C:\Users\user> Test-CsUnifiedContactStore -UserSipAddress "mailto:sip%3Ajvaldez@onp.gob.pe" -TargetFqdn "http://onpprdsfbpool.onp.net/" Target Fqdn : http://onpprdsfbpool.onp.net/ Result : Failure Latency : 00:00:00.0942429 Error Message : Failed to subscribe to contacts: ErrorCode=2203,Source=http://onpsrvprdsfb2.onp.net/,Reason=Contact subscription to Exchange failed with an autodiscover error,errortype=ErrorEwsClientFailure Microsoft.Rtc.Signaling.DiagnosticHeader Diagnosis : So we did the same test with another user with mailbox and skype onpremise, and got a SUCCESS result: PS C:\Users\user> Test-CsUnifiedContactStore -UserSipAddress "mailto:sip%3Archachi@onp.gob.pe" -TargetFqdn "http://onpprdsfbpool.onp.net/" Target Fqdn : http://onpprdsfbpool.onp.net/ Result : Success Latency : 00:00:00.0999327 Error Message : Diagnosis : To verify some scenarios, we did the same test with another user mailbox and skype already migrated to the cloud, and also got a "SUCCESS" result: PS C:\Users\user> Test-CsUnifiedContactStore -UserSipAddress "mailto:sip%3Atest2@onp.gob.pe" -TargetFqdn "http://onpprdsfbpool.onp.net/" Target Fqdn : http://onpprdsfbpool.onp.net/ Result : Success Latency : 00:00:01.6544878 Error Message : Diagnosis : Finally we made another test, with another account which already has the mailbox migrated to cloud, but not yet the skype for business account. However, after the test we migrated it to cloud without problems. The error we got before migrating was different: PS C:\Users\user> Test-CsUnifiedContactStore -UserSipAddress "mailto:sip%3Atest@onp.gob.pe" -TargetFqdn "http://onpprdsfbpool.onp.net/" Target Fqdn : http://onpprdsfbpool.onp.net/ Result : Failure Latency : 00:00:00.1659165 Error Message : User has not been migrated. Verify that the user has a mailbox in Exchange and that the user has been migrated. Diagnosis : Please, someone has any idea what could happen with this account? Thanks a lot for your help! Regards!!!