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nuEdge Profile Sign In - "We can't sign you in at the moment" "Error code: 5, 2, 0"
This is a duplicate of my answers post here. Hello fellow nuEdgers, I'm hoping someone is able to help. New Edge Chromium Won't Even Try To Sync When Edge Chromium (Dev) has open, I click the 'Profile' symbol, and then click 'Sign In' I am immediately presented with the error: We can't sign you in at the moment The Microsoft Edge team has been notified of this issue. Please try again later. Error code: 5, 2, 0 Microsoft Privacy Statement [[OK Button]] Neither Startpage or Google find anything on purely that error code alone (I think Startpage is a layer on Google). Standard build of Edge ( on the first start sign in run through ) gives the same error but with the code: Error code: 0 I am assuming that when there are commas this then means that these are separate errors that are all occurring. I have looked at this potential fix, which I don't think is directly related: Cannot sign-in to Edge with Microsoft Account However there's no description of what this change does to my system, so I'd like to know what that would be ( especially as it's got Admin related stuff in it ) before going on with the fix. I suspect that this is just something with the latest couple of DEV versions ( I've updated edge). Other stuff that I've tried ( all nuEdge installs are the new Chromium based Edge 😞 Second PC, same issue Fresh Windows 10 install Fresh Edge install Version 83.0.478.58 (Official build) (64-bit) Fresh Edge DEV install Version 85.0.552.1 (Official build) dev (64-bit) Different ISP (potential DNS blocking?) Flushed the DNS. ... more will be edited in if I remember / try them If someone is considering responding with base questions ( equivalent to "turn it off and turn it on again" ) can we please assume that I've done the basics here. I will now list any other occurrences of this incident that I find whilst searching for work around the incident myself: "Edge Sync Sign in" - Microsoft Edge Insider (Microsoft Tech Community) more to come I am using language like "incident", "work around", and "fix", in line with ITIL methodology. Best Eliot PS - I hope and pray that Microsoft are working super hard to reverse the choice to paywall syncing to only the expensive 365 accounts (docs) which bizarrely works in Android ;-). However that's not the issue here (but we should have that on all 365 Business licences, as well as free), it's that as soon as you click the 'Sign In' this error occurs. For reference in case post gets lost: Labels: Sign-in, Sign-in Issue, Profiles, Microsoft Edge, Microsoft Edge Dev, Sync, Sync Issue, Sync error, Tags: sign-in, sign in, profile, sync, syncing, sync error, Title: nuEdge Profile Sign In - "We can't sign you in at the moment" "Error code: 5, 2, 0"
Eliot_Cole
Jul 07, 2020 Place Discussions
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Edge Workspaces sync BUGS
Hello First of all, I think that Workspaces in Edge is a very useful feature! Edge also has vertical tabs, which makes it the best tool for researchers using hundreds of tabs. I think other browsers can learn from this. With Workspaces, I can move windows I don’t currently use aside and open them again when needed without loading to RAM. Other browsers lack this feature, so I moved to Edge from Chrome. Edge is now my main tool for ongoing online research. However, after some months of use, I see that there are bugs that make me frustrated. With Workspaces, Edge is slow, it freezes, fails to synchronize, and reverts changes. 1. It does not update tabs and moves new tabs to the end. Let’s say that I have opened tabs: New Tab, facebook.com, A, B, C, D, E Later, I open links in new tabs from New Tab, Facebook, and A and leave them open. The tabs are: New Tab, msn.com/F, facebook.com, G, A, A2, B, C, D, E After some time, Workspaces synchronize, there is a short or longer Edge freeze. Then I see tabs are reorganized and F, G, H moved and changed addresses. The tabs are now: New Tab, facebook.com, A, B, C, D, E, New Tab, l.facebook.com/l.php?u=G, A2 It looks like Workspaces never update opened tabs when there was redirection through New Tab or l.facebook.com/l.php?u= or any other redirection on other websites. It only stores the first address it sees. When I refresh these tabs to see the description and go to the proper addresses, it still reverts it back! After I organize the order properly, it sometimes stays or is reverted back! This is frustrating when you need order and proper descriptions! 2. It is terribly slow, especially after opening another Workspace. I also encountered long freezes of Edge when opening another Workspace window or at random, probably when it synchronizes (a red dot appears next to the workspace name). Sometimes I have to wait 5 minutes, sometimes 15 minutes, sometimes I’m losing patience! I have plenty of PC power (12-core Ryzen 3900X, 32GB RAM, Samsung SSD 970 EVO Plus 1TB) and when I check Process Hacker, I see that Edge isn’t using 100% of CPU, but still is frozen. I noticed that when it’s frozen, there are around 200 disk writes, fast changing, 9MB/s total: C:\Users\me\AppData\Local\Microsoft\Edge\User Data\Default\Sync Data\LevelDB\256443.ldb ... ( edge_workspace_disk.xls ) When LevelDB writes stop, Edge is unfrozen. I’ve given msedge.exe processes high priority, but it doesn’t solve anything. I noticed this on previous versions starting from 122. I use Stable and Beta (to have two separate profiles) on PC and laptop. I waited hoping it will be solved, but nothing changed. It's possible that developers only tested Workspaces with a limited number of tabs and not with power users like myself, who manage 10 workspaces with 200-600 tabs in each. The consistent unreliability suggests there may be unresolved bugs present in each version. I examined the LOG.old file in the Sync Data>LevelDB folders of each browser and noticed that when a freeze occurs, there is a specific behavior logged: 2024/06/12-13:14:19.485 1a570 Generated table #365187@0: 40283 keys, 2109396 bytes 2024/06/12-13:14:19.485 1a570 Compacted 8@0 + 1@1 files => 2109396 bytes 2024/06/12-13:14:19.488 1a570 compacted to: files[ 4 6 7 0 0 0 0 ] 2024/06/12-13:14:19.489 1a570 Delete type=2 #365171 2024/06/12-13:14:19.489 1a570 Delete type=2 #365172 2024/06/12-13:14:19.489 1a570 Delete type=2 #365174 2024/06/12-13:14:19.489 1a570 Delete type=2 #365176 2024/06/12-13:14:19.489 1a570 Delete type=2 #365178 2024/06/12-13:14:19.489 1a570 Delete type=2 #365180 2024/06/12-13:14:19.489 1a570 Delete type=2 #365182 2024/06/12-13:14:19.489 1a570 Delete type=2 #365184 2024/06/12-13:14:19.489 1a570 Delete type=2 #365186 2024/06/12-13:14:19.491 179a0 Level-0 table #365197: started 2024/06/12-13:14:19.492 1a0a0 Current memtable full; waiting... 2024/06/12-13:14:19.500 179a0 Level-0 table #365197: 467718 bytes OK 2024/06/12-13:14:19.503 179a0 Delete type=0 #365194 2024/06/12-13:14:19.504 1a570 Level-0 table #365199: started 2024/06/12-13:14:19.505 1a0a0 Current memtable full; waiting... 2024/06/12-13:14:19.511 1a570 Level-0 table #365199: 467718 bytes OK 2024/06/12-13:14:19.514 1a570 Delete type=0 #365196 2024/06/12-13:14:19.515 179a0 Level-0 table #365201: started 2024/06/12-13:14:19.516 1a0a0 Current memtable full; waiting... 2024/06/12-13:14:19.524 179a0 Level-0 table #365201: 467718 bytes OK 2024/06/12-13:14:19.530 179a0 Delete type=0 #365198 2024/06/12-13:14:19.530 1a570 Level-0 table #365203: started 2024/06/12-13:14:19.531 1a0a0 Current memtable full; waiting... 2024/06/12-13:14:19.539 1a570 Level-0 table #365203: 467718 bytes OK 2024/06/12-13:14:19.542 1a570 Delete type=0 #365200 2024/06/12-13:14:19.542 179a0 Compacting 8@0 + 1@1 files 2024/06/12-13:14:19.556 179a0 Level-0 table #365206: started 2024/06/12-13:14:19.564 179a0 Level-0 table #365206: 467718 bytes OK 2024/06/12-13:14:19.568 179a0 Delete type=0 #365202 2024/06/12-13:14:19.572 179a0 Level-0 table #365208: started 2024/06/12-13:14:19.581 179a0 Level-0 table #365208: 467718 bytes OK 2024/06/12-13:14:19.584 179a0 Delete type=0 #365205 2024/06/12-13:14:19.588 179a0 Level-0 table #365210: started 2024/06/12-13:14:19.596 179a0 Level-0 table #365210: 467718 bytes OK 2024/06/12-13:14:19.600 179a0 Delete type=0 #365207 2024/06/12-13:14:19.604 179a0 Level-0 table #365212: started 2024/06/12-13:14:19.611 179a0 Level-0 table #365212: 467718 bytes OK 2024/06/12-13:14:19.615 179a0 Delete type=0 #365209 2024/06/12-13:14:19.620 1a0a0 Too many L0 files; waiting... 3. Workspaces sometimes stop syncing randomly and without notification. Occasionally, I notice a mismatch in the workspace between the PC and the laptop I use. If I close the workspace without checking, I will loose the tabs opened since the last sync! There's no notification, I must check if everything is synced or manually compare the opened tabs in the same workspace and then open them manually. After arranging them in the original order, I return to bug #1, which causes a mess when Edge moves tabs around. 4. Issues with Accessing Workspaces. This issue has occurred to me several times and is common among many users: "Error: Unable to load workspaces." Edge Workspaces error V114 - Microsoft Community Hub I tried many workarounds, sometimes they worked, yet they are not ideal and a definitive solution remains elusive. Now please tell me that Workspaces aren't still in beta phase. Workspaces are generally excellent tool, but in their current state of development, they are just a joke not worth the frustration and risk of data loss.
Arti-G
Jun 12, 2024 Place Discussions
1.7KViews
1like
4Comments

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Profile Sign In - \"We can't sign you in at the moment\" \"Error code: 5, 2, 0\"","conversation":{"__ref":"Conversation:conversation:1506170"},"id":"message:1506170","revisionNum":2,"uid":1506170,"depth":0,"board":{"__ref":"Forum:board:EdgeInsiderDiscussions"},"author":{"__ref":"User:user:555061"},"metrics":{"__typename":"MessageMetrics","views":7400},"postTime":"2020-07-07T05:40:42.695-07:00","lastPublishTime":"2020-07-07T05:43:01.358-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" This is a duplicate of my answers post here. Hello fellow nuEdgers, I'm hoping someone is able to help. New Edge Chromium Won't Even Try To Sync When Edge Chromium (Dev) has open, I click the 'Profile' symbol, and then click 'Sign In' I am immediately presented with the error: We can't sign you in at the moment The Microsoft Edge team has been notified of this issue. Please try again later. Error code: 5, 2, 0 Microsoft Privacy Statement [[OK Button]] Neither Startpage or Google find anything on purely that error code alone (I think Startpage is a layer on Google). Standard build of Edge ( on the first start sign in run through ) gives the same error but with the code: Error code: 0 I am assuming that when there are commas this then means that these are separate errors that are all occurring. I have looked at this potential fix, which I don't think is directly related: Cannot sign-in to Edge with Microsoft Account However there's no description of what this change does to my system, so I'd like to know what that would be ( especially as it's got Admin related stuff in it ) before going on with the fix. I suspect that this is just something with the latest couple of DEV versions ( I've updated edge). Other stuff that I've tried ( all nuEdge installs are the new Chromium based Edge 😞 Second PC, same issue Fresh Windows 10 install Fresh Edge install Version 83.0.478.58 (Official build) (64-bit) Fresh Edge DEV install Version 85.0.552.1 (Official build) dev (64-bit) Different ISP (potential DNS blocking?) Flushed the DNS. ... more will be edited in if I remember / try them If someone is considering responding with base questions ( equivalent to \"turn it off and turn it on again\" ) can we please assume that I've done the basics here. I will now list any other occurrences of this incident that I find whilst searching for work around the incident myself: \"Edge Sync Sign in\" - Microsoft Edge Insider (Microsoft Tech Community) more to come I am using language like \"incident\", \"work around\", and \"fix\", in line with ITIL methodology. Best Eliot PS - I hope and pray that Microsoft are working super hard to reverse the choice to paywall syncing to only the expensive 365 accounts (docs) which bizarrely works in Android ;-). However that's not the issue here (but we should have that on all 365 Business licences, as well as free), it's that as soon as you click the 'Sign In' this error occurs. For reference in case post gets lost: Labels: Sign-in, Sign-in Issue, Profiles, Microsoft Edge, Microsoft Edge Dev, Sync, Sync Issue, Sync error, Tags: sign-in, sign in, profile, sync, syncing, sync error, Title: nuEdge Profile Sign In - \"We can't sign you in at the moment\" \"Error code: 5, 2, 0\" ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2967","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4166667":{"__typename":"Conversation","id":"conversation:4166667","topic":{"__typename":"ForumTopicMessage","uid":4166667},"lastPostingActivityTime":"2024-07-30T08:58:31.306-07:00","solved":false},"User:user:2382251":{"__typename":"User","uid":2382251,"login":"Arti-G","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:2382251"},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00MTY2NjY3LTU5MTIyOWk1N0NDNzEzQUI5NjkzOUIx?revision=2\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00MTY2NjY3LTU5MTIyOWk1N0NDNzEzQUI5NjkzOUIx?revision=2","title":"edge_workspace.jpg","associationType":"BODY","width":592,"height":574,"altText":null},"ForumTopicMessage:message:4166667":{"__typename":"ForumTopicMessage","subject":"Edge Workspaces sync BUGS","conversation":{"__ref":"Conversation:conversation:4166667"},"id":"message:4166667","revisionNum":2,"uid":4166667,"depth":0,"board":{"__ref":"Forum:board:EdgeInsiderDiscussions"},"author":{"__ref":"User:user:2382251"},"metrics":{"__typename":"MessageMetrics","views":1679},"postTime":"2024-06-12T12:07:43.121-07:00","lastPublishTime":"2024-06-18T05:46:09.175-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello First of all, I think that Workspaces in Edge is a very useful feature! Edge also has vertical tabs, which makes it the best tool for researchers using hundreds of tabs. I think other browsers can learn from this. With Workspaces, I can move windows I don’t currently use aside and open them again when needed without loading to RAM. Other browsers lack this feature, so I moved to Edge from Chrome. Edge is now my main tool for ongoing online research. However, after some months of use, I see that there are bugs that make me frustrated. With Workspaces, Edge is slow, it freezes, fails to synchronize, and reverts changes. 1. It does not update tabs and moves new tabs to the end. Let’s say that I have opened tabs: New Tab, facebook.com, A, B, C, D, E Later, I open links in new tabs from New Tab, Facebook, and A and leave them open. The tabs are: New Tab, msn.com/F, facebook.com, G, A, A2, B, C, D, E After some time, Workspaces synchronize, there is a short or longer Edge freeze. Then I see tabs are reorganized and F, G, H moved and changed addresses. The tabs are now: New Tab, facebook.com, A, B, C, D, E, New Tab, l.facebook.com/l.php?u=G, A2 It looks like Workspaces never update opened tabs when there was redirection through New Tab or l.facebook.com/l.php?u= or any other redirection on other websites. It only stores the first address it sees. When I refresh these tabs to see the description and go to the proper addresses, it still reverts it back! After I organize the order properly, it sometimes stays or is reverted back! This is frustrating when you need order and proper descriptions! 2. It is terribly slow, especially after opening another Workspace. I also encountered long freezes of Edge when opening another Workspace window or at random, probably when it synchronizes (a red dot appears next to the workspace name). Sometimes I have to wait 5 minutes, sometimes 15 minutes, sometimes I’m losing patience! I have plenty of PC power (12-core Ryzen 3900X, 32GB RAM, Samsung SSD 970 EVO Plus 1TB) and when I check Process Hacker, I see that Edge isn’t using 100% of CPU, but still is frozen. I noticed that when it’s frozen, there are around 200 disk writes, fast changing, 9MB/s total: C:\\Users\\me\\AppData\\Local\\Microsoft\\Edge\\User Data\\Default\\Sync Data\\LevelDB\\256443.ldb ... ( edge_workspace_disk.xls ) When LevelDB writes stop, Edge is unfrozen. I’ve given msedge.exe processes high priority, but it doesn’t solve anything. I noticed this on previous versions starting from 122. I use Stable and Beta (to have two separate profiles) on PC and laptop. I waited hoping it will be solved, but nothing changed. It's possible that developers only tested Workspaces with a limited number of tabs and not with power users like myself, who manage 10 workspaces with 200-600 tabs in each. The consistent unreliability suggests there may be unresolved bugs present in each version. I examined the LOG.old file in the Sync Data>LevelDB folders of each browser and noticed that when a freeze occurs, there is a specific behavior logged: 2024/06/12-13:14:19.485 1a570 Generated table #365187@0: 40283 keys, 2109396 bytes 2024/06/12-13:14:19.485 1a570 Compacted 8@0 + 1@1 files => 2109396 bytes 2024/06/12-13:14:19.488 1a570 compacted to: files[ 4 6 7 0 0 0 0 ] 2024/06/12-13:14:19.489 1a570 Delete type=2 #365171 2024/06/12-13:14:19.489 1a570 Delete type=2 #365172 2024/06/12-13:14:19.489 1a570 Delete type=2 #365174 2024/06/12-13:14:19.489 1a570 Delete type=2 #365176 2024/06/12-13:14:19.489 1a570 Delete type=2 #365178 2024/06/12-13:14:19.489 1a570 Delete type=2 #365180 2024/06/12-13:14:19.489 1a570 Delete type=2 #365182 2024/06/12-13:14:19.489 1a570 Delete type=2 #365184 2024/06/12-13:14:19.489 1a570 Delete type=2 #365186 2024/06/12-13:14:19.491 179a0 Level-0 table #365197: started 2024/06/12-13:14:19.492 1a0a0 Current memtable full; waiting... 2024/06/12-13:14:19.500 179a0 Level-0 table #365197: 467718 bytes OK 2024/06/12-13:14:19.503 179a0 Delete type=0 #365194 2024/06/12-13:14:19.504 1a570 Level-0 table #365199: started 2024/06/12-13:14:19.505 1a0a0 Current memtable full; waiting... 2024/06/12-13:14:19.511 1a570 Level-0 table #365199: 467718 bytes OK 2024/06/12-13:14:19.514 1a570 Delete type=0 #365196 2024/06/12-13:14:19.515 179a0 Level-0 table #365201: started 2024/06/12-13:14:19.516 1a0a0 Current memtable full; waiting... 2024/06/12-13:14:19.524 179a0 Level-0 table #365201: 467718 bytes OK 2024/06/12-13:14:19.530 179a0 Delete type=0 #365198 2024/06/12-13:14:19.530 1a570 Level-0 table #365203: started 2024/06/12-13:14:19.531 1a0a0 Current memtable full; waiting... 2024/06/12-13:14:19.539 1a570 Level-0 table #365203: 467718 bytes OK 2024/06/12-13:14:19.542 1a570 Delete type=0 #365200 2024/06/12-13:14:19.542 179a0 Compacting 8@0 + 1@1 files 2024/06/12-13:14:19.556 179a0 Level-0 table #365206: started 2024/06/12-13:14:19.564 179a0 Level-0 table #365206: 467718 bytes OK 2024/06/12-13:14:19.568 179a0 Delete type=0 #365202 2024/06/12-13:14:19.572 179a0 Level-0 table #365208: started 2024/06/12-13:14:19.581 179a0 Level-0 table #365208: 467718 bytes OK 2024/06/12-13:14:19.584 179a0 Delete type=0 #365205 2024/06/12-13:14:19.588 179a0 Level-0 table #365210: started 2024/06/12-13:14:19.596 179a0 Level-0 table #365210: 467718 bytes OK 2024/06/12-13:14:19.600 179a0 Delete type=0 #365207 2024/06/12-13:14:19.604 179a0 Level-0 table #365212: started 2024/06/12-13:14:19.611 179a0 Level-0 table #365212: 467718 bytes OK 2024/06/12-13:14:19.615 179a0 Delete type=0 #365209 2024/06/12-13:14:19.620 1a0a0 Too many L0 files; waiting... 3. Workspaces sometimes stop syncing randomly and without notification. Occasionally, I notice a mismatch in the workspace between the PC and the laptop I use. If I close the workspace without checking, I will loose the tabs opened since the last sync! There's no notification, I must check if everything is synced or manually compare the opened tabs in the same workspace and then open them manually. After arranging them in the original order, I return to bug #1, which causes a mess when Edge moves tabs around. 4. Issues with Accessing Workspaces. This issue has occurred to me several times and is common among many users: \"Error: Unable to load workspaces.\" Edge Workspaces error V114 - Microsoft Community Hub I tried many workarounds, sometimes they worked, yet they are not ideal and a definitive solution remains elusive. Now please tell me that Workspaces aren't still in beta phase. Workspaces are generally excellent tool, but in their current state of development, they are just a joke not worth the frustration and risk of data loss. 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