Skype Room System - Cannot fetch calendar
Hi, We have a about a dozen Skype Room System units (both the Surface and Lenovo Hub 500) deployed in our environment, installed with SRS version 4.0.64.0, Windows version 10.0.16299.785 and they all have the error message "cannot fetch calendar". Some background history: This message appeared during a Exchange on-prem -> cloud migration, and was expected because of our autodiscover records still pointing to the on-prem server. It was also expected that it would be fixed by itself once we updated our autodiscover records to point to the cloud, but unfortunately this did not solve the problem. We are currently running on a Skype for Business 2013 server on-prem, and Exchange Online (hybrid) Troubleshooting: I first thought this was autodiscover related, because of what i mentioned above. I have tried to manually add the cloud autodiscover server to the hosts file a few of the systems, that did not help. Further step was checking that the licensing in Office 365 is ok, all accounts have E3 license. Installed Office 365 proplus on a few of the systems, to check if sign-in to to a normal desktop version of SFB worked and it did. The SFB client read the calendar and everything worked as it should. Created a new meeting room account in the cloud Re-installed one of the systems (worth a shot) Now, if i try with a room mailbox account only existing on our on-prem server, it works. I have looked through many SRS articles here with the same problem, and i noticed someone mentioned that it was ADFS related, but i am not sure where to look. At this point i am lost, and am hoping one of you brilliant people could help me out. Also, happy new year!
Skype Room Systems reveal sensitive meeting subject when joining
We're running Skype Room Systems v2 and by design, when someone book a conference room with SRS and marking it as Private, the meeting is set to Private Meeting on the SRS dashboard as expected. This is important since conference rooms are often in more open/public areas and meeting subjects sometime can reveal sensitive information. However, if any user press Join (which can be done hours prior to the meeting), either by intent or by mistake, the SRS systems opens up the meeting and reveals the meeting subject, even if the meeting is marked as Private: This can't be right! Get-CalendarProcessing setting -RemovePrivateProperty $false so that is correct. I suspect that Exchange is all set but when SRS joins the meeting, it shows the Skype for Business Online meeting subject and there's no functionality to have this "private". Any ideas/comments or is this something that simply has to be fixed in SRS?Skype Room Systems App - force update
How do I force update the Skype Room System app? If I let the device sit over night it will update but need to force update on demand. I've read that it's possible to update from the Store but I haven't been successful finding the app and updating. Is there a documented procedure?SRS V3 Logitech SmartDock and HDMI Video, Audio issues when hosting screen sharing from dock to TV
We have been doing a PoC with Logitech's SmartDock Skype Room System (SRS 3.0.15.0 on W10 1703, October 2017 firmware on the dock) and have experienced an issue with video and audio quality degradation as soon as screen sharing is enabled on the SRS in the meeting with HDMI video input from a laptop. We can reproduce the issue whenever connected to a Samsung smart TV using HDMI, or DisplayPort to HDMI adapter, and 55" (UN55MU7000FXZC) or 65" TV models (UN65MU6290F). If screen sharing is not from the SRS (i.e. if it is from another meeting participant) there is no issue. Single display or dual display makes no difference. The issue does not occur when we use: a Benq LCD projector; or, a second SRS room, an LG commercial TV with the same software. We have been unable to get an explanation for why this is happening so far. It seems the recommended models from Logitech are all commercial TVs which is somewhat limiting. This is what we have received from Logitech: "Here is a list of the displays that we and Microsoft have found to work properly. 70” Sharp Aquos 208U1406031 65” SMART SPNL-6000 or SBID8065i-G5 ELO EL4201 55” Samsung DB55E HP Compaq L2105TM 3M, Product: M1866PW Model: 98-0003-3726-5 LG Flatron 55WT30MS-B We have not kept an accurate list of failing displays, but do know that the following are failing: 55” Sony XBR-55X850D Insignia models Some Samsung models."Skype Room System V2 Unable to sign in
Hi, This environment has 2 accounts but one account unsuccessfully tested on the Skype Room System return with an error prompting that "We can't sign you in because server unable to be reached or the server is incompatible with the device" The device(Hub) is connecting to WiFi with no firewall blocking. From the Skype Room System logs, I was able to find "Exchange: Autodiscovery failed, SignIn: Unhealthy" Any suggestion?Can't admin one person in Lobby from SRS
HI, We use Logitech Smartdock with SRS V2 to connect to MS Team meetings. The issue is that when there is just one person in the lobby waiting to be allowed, the "Admin all" button does not show up on the SRS screen. And there is no other way to admit the person like clicking on the person's name. As soon as there are 2 or more people waiting in the lobby, the "Admin All" button becomes visible. I am not even able to disable the Lobby feature from the Meeting policies in the Teams Admin center as I get an error "We can't create the Meeting policy right now but try it again later" when trying to save an existing or new policy. I am working with MS Support on this error but till now they have no clue.
