New CsMobilityPolicy Parameter RequireIntune
The last SfB Server CU has added a new parameter Set-CsMobilityPolicy -RequireIntune. The default configuration for this parameter is $false. Seems fairly self explantory what this new parameter entails which seems to be InTune support for SfB Server. That said it would be good to see some official documentation from Microsoft on this new parameter and what precisely it entails. Unfortunately Technet is 2 years out of date and is missing a number of newly added parameters for the CsMobilityPolicy including this newer addition. https://technet.microsoft.com/en-us/library/hh690021.aspx
Continous Conversation / IM Roaming across devices
Why hasn't SfB provided the ability to continue conversations across multiple devices with chat/content history displayed. This seems like a no brainer and its apperently something that people have been asking for for years. https://www.skypefeedback.com/forums/299913-generally-available/suggestions/9769296-the-conversations-should-load-with-the-history-aut
Call Queue on mobile limitations - why it is a business problem
Call Queue's don't work on mobile devices - call just doesn't get routed to the device. That is the Microsoft official position - DOES NOT WORK WITH MOBILE. I don't know whether there is a "fix" in the pipeline or whether it is a more fundamental limitation that won't get fixed. Here is why it is a Business problem. 1. Training - it dilutes the "You can log on anywhere with any device and do your work message" -- I did not get the important calls over the weekend, Er yes that is because they came in over a call queue. What's a call queue ??? -- the end user doesn't necessarily even understand what a call queue is and that they are CQ agent in situation X but not in situation Y. 2. Out of hours response. E.g. University - thousands of students = statistical certainty of student death on campus every X months. Policy requires a Director level response. The directors are not on call per se. The are not sitting around waiting for a call on sunday afternoon. However, the on duty accomodation bloc supervisors NEED to get hold of a director - any director. Easy solution - publish an confidential emergency director level response number in the relevant handbook and add ALL directors to that call queue. Call that number and A director will pick up - Er except it is a sunday afternoon and they are all on mobile clients. 3. Part time / temporary worker campaign. Easy to scale up to hande the expected volume of calls after a marketing event or when tickets go on sale for e.g. People may work a couple of hours a week or once every X weeks - give them a SfB account, apply the licenses when required and they can use a BYOD interface, super economic way of doing it - except you can't because the BYOD staff member will want to use a mobile client and the call queue won't route the calls to them. Another example, I need a Czech speaking telephone agent for first line handling of a low volume of calls. I could recruit say 20 Czech speaking students from the local university, give them a SfB account on BYOD. Out of the 10 in a CQ I have a very high chance that 1 will pick up the call before I need to route to the very expensive external translation service. The students get paid on a calls answered basis - but this is only economic where the solution is BYOD and CQ based. The CQ does not work on mobile limitation takes a very elegant situation - log on anywhere and do your voice call based work - and all of a sudden it is a bed of organisational complexity, training issues and annoyed users who can't even see where the problem lies - it works perfectly well when they are in the office and everything else is working fine with their "phone" but they keep not getting the calls........ If the problem is not governed by a fundamental limitation of the technology in the mobile client then Call Queue working on mobile is one fix / feature that I would suggest needs to be given a high priority.Enabling Modern Auth in SfB Server 2015
Hi all, We are embarking on the modern auth journey and are looking to tackle Skype. Currently we are running SfB Server 2015 on-prem with the latest CU. Can anyone confirm/deny if Basic auth still works after you enable Modern Auth in SfB? We still have a good amount of older Macs running Lync 2011 and also have some conference phones that don't have any documentation on whether or not they can handle Modern auth. Thanks!MS Phone System - SMS texting?
We have a number of field personnel setup with Teams/PSTN calling plans. They assumed that their PSTN number would be able to send/receive SMS text messages to interact with people outside the organization, but this doesn't seem to be the case. (Apparently RingCentral supports this?) We just had one field sales rep complain that their lead had been texting her, but she never received the text messages. Of course we don't want to share personal mobile numbers with business contacts, and having a separate PSTN number and Mobile cell #'s just to support this seems excessive and old school, but maybe that's the only solution. Are there any plans to support this type of functionality? I don't necessarily care whether it's Teams or Skype for Business client based - but the ability to interface Microsoft Phone System PSTN with SMS is what we need. I see some third party products that give you the ability to text from SfB, but they do so by assigning you a dedicated additional telephone number - clearly not the solution that would work for us. Thanks in advance! Bob
