Managed Home Screen MSAL - severe issuse
Hi Intune Community! We are currently experiencing severe issues with Managed Home Screen and MSAL on our shared Android devices, managed as dedicated with Entra Shared mode. Anyone else experiencing issues? Quite often when a user types her user name at the MHS sign in page and press the Sign In button, the screen only blinks and nothing happens. Only workaround is to restart the device and then it often works to sign in a user once or twice, until same issue happens again. It affects all devices and all users and we have tried both the latest version of MHS and some older version. No difference. Some things that we have seen is: If we exit kiosk mode and start the Intune app it says "Something went wrong" and shows a Register button. This is however gone when restarting the device. (see images below) If we start the Authenticator app, also after exit kiosk, it asks for "organization email" and shows a Register button. This is also back to normal once you restart the device. (see images below) If we let the device be after trying to sign in, 10-20 minutes later it has managed to sign in and asks for setting a Session PIN. The problem is that it is the user who last made a successful sign in who gets signed in. Huge security issue. We also see that Edge and Teams (probably other msal-enabled apps as well) doesn't behave as normal even if you successfully sign in. Teams ask what account to sign in with. Either selecting the suggested account or pressing the Back-button (<) signs you in. (see images below)