five issues with one Office 365 Group
I have five issues with an Office 365 Group. I've been trying to work on them with Microsoft for about 4 weeks now and, unfortunately, I've only stumbled into more problems, rather than resolving any issues. I have two support tickets open with Microsoft support at the moment. Importantly, I don't seem to have these issues with a test group I created for comparison purposes. The issues only seem to occur with this group. Below is a summary of the five issues that I'm currently facing with this group. Invites to some external users sometimes never arrive even though they're added to the group. I've seen others posts on this issue, but I haven't seen an explanation as to why that happens and what the fix is. I have no resolution other than to remove and re-add them, and hope they get the email this time. Invited external users sometimes aren't granted SharePoint access after they click the "Read Group Files" message in the welcome email. I've seen others with this issue on the forum, and it looks like a permission syncing issue between Groups and SharePoint. Regardless, it's a bad user experience if they accept the invitation and then have to request access to the Team Site document library via the web browser and wait for that permission to be granted by an administrator. Or, they can close their browser, waita while, try again, and find it magically work. External users who are succesfully able to access the Team SharePoint site are suddenly unable to do so. It seems like their permissions were removed, even though they remain listed as a user through PowerShell. I have to remove and re-add them to the Group. External users are unable to search the document library. The "Highlighted Content" web part also doesn't work for them. This was the inital issue I discovered and there's been no resolution at this point. I can't manage the group from Outlook 2016. See the screenshot below. A web search for part of that error in quotes has no results so I suspect this is an unusual problem.
New infographic: document circle of life
"Where should I store my files?" and "What's the difference between SharePoint and OneDrive?" If you get these questions a lot, this infographic could seriously help build a standard lifecycle for files and documents. Also applicable to Teams, Outlook Groups, and Yammer, since they use SharePoint in the background.Linkbelow for full-size version. http://icsh.pt/DocCircleOfLife
