suggestions for logo/letterbuilder
Dear Microsoft, fellow partners, Partnercenter (benefits section / logo builder at https://partner.microsoft.com/en-us/dashboard/mpn/membership/benefits/logobuilder) offers various documents partners can use to prove their status within the MCAIPP (formerly MPN). These ‘letters’ are similar in setup, but not quite and differ in important aspects which requires these letters to be generated more often that really needed… Legacy letter The legacy competency letter has no enddate (hurray!) MAF letter Valid for 3 months (90 days) Must add 1 sku (?) Requires customer details Requires tender reference Only for non-CSP authorizations/VL ? (MPSA, Enterprise Direct Advisor, EES etc) SPD letter Asks customer details (not required like with MAF) Includes ALL or None of business locations (as opposed to selection in the MAF letter) Only valid for a month (30 days) If we have requests for these letters spread evenly over the year we are required to keep generating a new letter every Q or M depending on what is asked for; while details remain unchanged (except for the date) The Microsoft partnership is renewed once a year, and valid for a year. Any SPD’s attained are also held until next renewal, so there is no apparent need to limit the validity of either proof to a period which isn’t even related to the membership year. Despite that, current properties of the letters ignore these facts leading to unnecessary burden for partners. We have the following suggestions: MAF Remove 90 day period in MAF letter / coterm with membership year* Remove need to add a sku Remove need for adding customer details Remove need for tender reference Optionally also add the CSP authorization based on signed MPA in the MAF as this will be the motion going forward (or would Microsoft prefer to create a separate letter for that…?) SPD: Remove 1 month validity / coterm with membership year* Remove need for customer details Make ‘None’, ‘All’ or selected locations visible on letter *Alternative: list the membership year for the partner, so customers know that between moment of payment for new program year / next years renewal we hold certain authorizations and/or status. (month x until month y next year) With regards to renewal process: could Microsoft please revert to the OLD system, where a partner renews before membership expires? Currently as soon as a partner initiates renewal; the attained SPD’s drop off (also visible in the business profile listing) only to reappear after payment has been received. With regards to the payment process: when do you expect your system to be able to identify the unique combination of Partner ID + Order ID when sending a payment for membership fee; by reading the payment description field? (that would save every partner & their Finance department creating ‘proof of payment’ which is to be uploaded to complete the renewal….) General remarks: Why is it Dan Rippey handing out the solutions partner certified letter, but when we request the Solutions partner congratulatory letter its signed by Nicole Dezen? Kind regards, Martijn
