New Microsoft Copilot Analytics Features Now Available – November/December 2024
In conjunction with the announcement that Viva Insights will now be included in Microsoft 365 Copilot at no additional charge as part of the new Copilot Analytics, we’re excited to announce several new features for Copilot measurement included in the Copilot Dashboard and advanced Copilot reporting in Viva Insights. These features bring more Copilot metrics and capabilities into your analysis. New releases and updates under Microsoft Copilot Dashboard: New Copilot action metrics including Business Chat (web) Business Chat (work) prompt action metric underneath Teams and Outlook sections Viva Glint & Viva Pulse integration Viva Pulse Copilot templates now included New releases and updates under advanced Copilot reporting in Viva Insights: Copilot Business Impact Report Copilot for Sales (metrics and adoption report) Copilot Analytics At Ignite 2024 we announced that Microsoft Viva Insights will be included in Copilot at no additional charge as part of the new Copilot Analytics. Copilot Analytics is designed to empower every IT and business leader to measure adoption and business impact of Copilot and agents — with out-of-the-box experiences (Copilot Dashboard & Microsoft admin center) and customizable reporting for deeper analysis against your KPIs. With Viva Insights included, IT admins and analysts can now tailor advanced prebuilt Copilot reports with their business data or create custom reports with organizational attributes, longer usage data sets, and more granular controls. Copilot Analytics will be generally available in early 2025. Read more about Copilot Analytics, click here. 7 new Copilot feature metrics to complement the “Total actions count” numbers in Copilot Dashboard and Advanced Insights 7 new Copilot feature metrics are now generally available in the Copilot Dashboard and advanced Copilot reporting in Viva Insights. These new metrics help leaders better understand how employees use and access Copilot throughout their day: “Intelligent Recap” actions taken in Teams “Visualize as table” actions taken in Word “Add content to presentation” actions taken using PowerPoint “Organize presentation” actions taken using PowerPoint “Chat (Copilot in PowerPoint)” prompts submitted in the in-app chat section in PowerPoint “Chat (Copilot in Word)” prompts submitted in the in-app chat section in Word “Chat (Copilot in Excel)” prompts submitted in the in-app chat section in Excel As part of this update the “Total actions taken” numbers will also be updated to reflect activity related to the Copilot features listed above. As a result of adding these new Copilot feature metrics, users can expect to see a significant increase in the “Total actions taken” (Copilot dashboard – “Impact” tab). Users may also see a small increase in “Total number of active Copilot users” (Copilot Dashboard – “Adoption” tab). Starting in December, anyone with access to the Copilot Dashboard will be able to view these insights. Anyone with the Viva Insights analyst role will be able to query the usage information related to these features in Viva Insights. Business Chat (work) prompt action metric underneath Teams and Outlook sections Business Chat (work) prompts submitted through Teams and Outlook now appear under both of the Teams and Outlook sections on the Adoption page of the Copilot Dashboard, providing a comprehensive view of how Copilot is being utilized within Teams and Outlook. This integration empowers users to perform tasks such as summarizing chats, emails, and documents from multiple sources in Microsoft Teams. Business Chat (web) prompt insights under adoption & impact tabs Beyond Business Chat (work) prompt adoption, customers will be able to review the number of users actively using “Business Chat (web)” and the number of Business Chat (web) prompts submitted under the adoption and impact tabs. To learn more, click here. Viva Glint & Viva Pulse integration Integration between Viva Glint and Viva Insights brings employee engagement data and behavioral metrics together to give organizations a holistic view of the employee experience. HR, leaders and analysts can see how organizational patterns relate to employee sentiment for deeper insights on engagement and productivity. Starting in December, users can select and view real-time survey results from different Viva Glint or Pulse surveys within the Copilot Dashboard. Learn more about the Glint and Pulse integration here. Viva Pulse Copilot templates now included Copilot survey templates in Viva Pulse will also be available in December with your Microsoft 365 Copilot subscription. Copilot survey templates in Viva Pulse enable change leaders to gather employee feedback on aspects of Copilot readiness, adoption and impact. This qualitative feedback is a great complement to the usage metrics already included in the Copilot Dashboard. Viva Pulse survey results for the Copilot impact template will be automatically shared to the Microsoft Copilot Dashboard. Viva Pulse is a real-time survey feedback tool, offering flexible and democratized capabilities for change leaders, local champions and managers to gather and act on employee feedback quickly when it matters most. For full Viva Pulse access to research-backed templates and customization capabilities, a premium license is required. Learn more about Viva Pulse capabilities here. Advanced Copilot reporting in Viva Insights The new releases in Viva insights will further support the customer’s ability to customize their reports and enhance adoption and overall impact beyond what is available in the dashboard. Copilot Business ImpactReport The report is designed to help organizations understand how Microsoft 365 Copilot usage relates to KPIs. By leveraging this report, organizations can gain valuable insights into how Copilot provides business value across key areas like Sales, Service, Finance, Marketing and more. One of the key benefits of this new report is the ability to customize your analysis for your teams, metrics and data sources. IT admins and analysts can use the report to understand how different levels of Copilot usage relate to key business outcomes, see which Copilot features employees use to achieve their business goals and identify how usage differs across groups to improve adoption and value. The report is now available in public preview; to learn more, click here. Copilot for Sales metrics and adoption report Understand how employees use Copilot for Sales and improve adoption efforts. Create a custom report in Viva Insights using Copilot for Sales metrics or leverage the prebuilt adoption report to understand how Copilot for Sales is used at your organization. This feature will be released in December. See how Copilot for Sales actions are contributing to key sales tasks, looking at look at comparative adoption across groups, the effectiveness of various sales actions, and overall usage trends: Learn more about the Copilot for Sales adoption report here. Thank you for reading and staying updated with the latest developments in Copilot Analytics, Copilot Dashboard and advanced Copilot reporting in Viva Insights. Your engagement and feedback are invaluable as we continue to enhance our tools and features to better serve users’ needs. For additional information on the Copilot Analytics launch, these resources will get you started on your AI measurement journey: Ignite on demand session: Measure AI adoption and value Learn articles: Viva Insights Copilot scenario library
