Frontline Fridays Session 6: Empowering Frontline Workers with AI
Frontline workers engage directly with customers and patients, manage critical tasks, and keep daily operations running smoothly. Despite their essential role, they often face persistent challenges that can limit more effective and impactful work information overload, manual workflows, and limited access to digital tools. That’s where AI can help. The upcoming Frontline Fridays sessions are geared towards helping you understand how AI can help your frontline workforce. ALL PREVIOUS SESSIONS: aka.ms/frontlinefridays Pick the time that works for you: Session 6: August 7, 6:00 - 7:30 PM Pacific (UTC-7): Adding agents to your workforce: Transforming frontline efficiency with AI (Register Here) Session 6: August 8, 9:00 - 10:30 AM Pacific (UTC-7): Adding agents to your workforce: Transforming frontline efficiency with AI (Register Here) Why AI for Frontline Workers? According to Microsoft’s Work Trend Index, 80% of frontline workers are eager to use AI to find information faster. They’re not just open to AI—they’re ready for it. AI has the potential to reduce burnout by minimizing repetitive tasks, improve operational efficiency, and enhance customer and patient experiences through faster, more accurate service. These advancements can aid frontline workers who frequently need to search through legacy documentation, ask managers for quick answers and those who navigate through multiple disconnected systems. AI simplifies these tasks by enabling: Natural language queries to quickly find policies, schedules, or product information Instant answers through tools like Copilot Chat Seamless integration with platforms like Workday and ServiceNow for HR and IT support Why Attend? Explore the evolution of generative AI and how these innovations are being applied directly to frontline scenarios across enterprises worldwide. You’ll learn: What Copilot really is: More than a chatbot, Copilot is the user interface for AI across Microsoft 365. What Agents are and when to use them: Discover how agentic systems go beyond answering questions to helping your frontline teams by automating tasks and triggering workflows. We’ll break down the decision framework so you can choose the right approach for your frontline needs. How to build your own agents: Whether you’re a business user or a developer, we’ll show you how to create agents using no code, low-code and pro-code approaches. Real-world examples: See how organizations are already using Copilot and agents to streamline onboarding, improve compliance, and reduce burnout. How Microsoft ensures responsible AI: Learn how Microsoft embeds security, privacy, and compliance into every layer of Copilot and agentic systems - ensuring AI is deployed safely, ethically, and with full enterprise controls. Ready to Reimagine Your Frontline Operations? If you're an admin, business decision maker, or frontline operations leader, this is your opportunity to discover how AI can empower your frontline workforce—safely, efficiently, and at scale. REGISTER HERE: aka.ms/frontlinefridaysFrontline Fridays Session 5: Turbocharging your employee home experience through customization
This session will spotlight the Employee Home Experience—a personalized, mobile-first dashboard in Microsoft Teams that brings together everything your frontline teams need in one place: tasks, news, announcements, and company resources. REGISTER HERE FOR ALL FUTURE SESSIONS: aka.ms/frontlinefridays Pick the time that works for you July 24, 6:00 – 7:30 PM Pacific (UTC-7) – Turbocharging your employee home experience through customization (Register Here) July 25, 9:00 – 10:30 AM Pacific (UTC-7) – Turbocharging your employee home experience through customization (Register Here) Join the Live Demo See how the Home Experience, powered by Viva Connections makes frontline employee experience seamless through a ‘Day in the life of a store associate'. Experience the platform in action—and walk away with practical features you can apply directly to your frontline teams. Meet Mona, a Store Associate Quick Sign-In: Mona logs in with a QR code and PIN—no passwords needed. Smart Dashboard: Her screen shows shifts, tasks, and helpful cards & links. Real-Time Guidance: Adaptive cards help her clock in, manage tasks, and stay updated. Easy Collaboration: Chat with managers and teammates, with built-in translation. Stay Connected: Join communities, vote in polls, and catch up on company news—all in Teams. Companies like American Airlines, Domino’s, Conagra, and BASF are already transforming their frontline experience with Teams—boosting connectivity, streamlining operations, and increasing engagement. Why Attend? See the Power of a Personalized Dashboard: Experience firsthand how Viva Connections consolidates your tasks, approvals, shifts, and resources into a single, intuitive interface. Build out your dashboards, with rich card experiences available from Microsoft, third party ISV or SI partners, or build your own. Learn How to Reach the Right People through Targeted Communication: Discover how regional and role-specific announcements reach the right people at the right time, every time. Get best practices for Mobile-First Engagement: Learn best practices to engage desk less and frontline employees directly on their mobile devices. What You’ll Learn Step-by-step walkthrough on setting up your Employee Home Dashboard. Tips for customizing and targeting content to various employee groups. Real-world insights and proven strategies from organizations who already benefit from a Home experience in Teams mobile for frontline, powered by Viva connections. Who Should Join? This session is designed for: IT Professionals and Admins Business Decision makers Internal Communicators Frontline Managers and Operations Leaders Anyone passionate about enhancing employee engagement and productivity! Let’s streamline your communication strategy—together. REGISTER HERE: aka.ms/frontlinefridaysHow Sagawa Express empowered their frontline workforce with Microsoft Teams
Sagawa Express, part of Sagawa Holdings, is a major logistics company in Japan that's been actively investing in digital experiences to keep up with an ever-changing industry. To address key concerns affecting their frontline workforce, including a shortage of drivers and rising transportation costs, Sagawa has been promoting labor-saving practices and streamlining operations through digitalization of daily communication. Early adoption leads to new opportunities Sagawa Express was an early adopter of Microsoft Teams in 2020 and has since relied on it as their business continued to evolve. Yet one critical communication challenge emerged: many drivers were using different tools to communicate, creating a digital divide impacting the flow of real-time information sharing and trust. "Since the pandemic, communication via Teams has become widespread in the back office, but sales drivers who are responsible for delivering to customers were using a different communication tool instead of Teams, which caused a digital divide. Information wasn't delivered in real time and wasn't being shared effectively," says Azutaka Nambu, General Manager, Digital Planning Department, Sagawa Express. Crisis reveals communication gaps This issue became clear during a large-scale disaster that caused disorganized information, disrupted operations, and instances where important updates didn’t reach the frontline. In a business where speed and accuracy are crucial, Sagawa Express needed a more unified solution. Their answer: expand what was already working. The back office was already using Microsoft Teams for communication, but sales drivers — responsible for deliveries — were using a separate tool. To close this gap, the company decided to standardize communication across all roles with Teams. A company-wide rollout of Teams and Office 365 F3 enabled their business to keep up growth, including higher delivery volumes and more partnerships with e-commerce sites."I was attracted to the fact that we can communicate information to everyone who has a license at the same time," says Toru Ota, Chief of the IT System Planning Section. This instant, company-wide communication capability became the foundation for transforming how Sagawa Express operates in the field. Immediate results drive lasting change The results were immediate and measurable. The increase in chat interactions between sales drivers and customer service staff reduced call times and created smoother communication workflows. Teams channels minimized the need for multiple phone calls internally and helped prevent miscommunication. For Sagawa Express, efficiency improvements aren't just about time; they're about driving real impact. Mr. Nambu emphasized how even small improvements in efficiency matter: “We believe that improving the efficiency of one minute and one second at the site will lead to a reduction in work time, which will lead to an increase in customer satisfaction, reduce the time spent moving cars, and ultimately help solve social issues like the reduction of greenhouse gases.” Frontline workers empowered by efficient communication The most remarkable outcome emerged organically. Workers began solving problems for each other in ways their leadership hadn't anticipated, with employees from different sales offices jumping in to answer questions before management could respond. Some team members became so engaged with the platform that they started asking if Teams could support employee engagement initiatives in HR. Frontline transformation through unified communication The transformation at Sagawa Express demonstrates that when frontline workers have unified communication tools, they don't just execute tasks more efficiently—they become active contributors to organizational knowledge and innovation. The measurable results speak for themselves: reduced response times, improved customer satisfaction, and potential environmental benefits through optimized operations. For organizations still navigating post-pandemic operational challenges, Sagawa Express's journey offers a clear roadmap. The need for digital transformation isn't diminishing—it's evolving. Companies that empower their frontline teams with the right technology, positioning themselves to thrive in an increasingly connected world. Microsoft Teams features that made the difference Sagawa Express's success was powered by specific Microsoft Teams capabilities designed for frontline workers: Company-wide broadcasting: Instant messaging to all licensed users simultaneously ensuring critical information reaches everyone, from drivers to back-office staff. Cross-functional channels: Sales drivers and customer service teams collaborate in dedicated channels, reducing phone calls and eliminating communication silos. Mobile-first design: Drivers access Teams on mobile devices, staying connected while on delivery routes without disrupting their workflow. Integration with Office 365 F3: Frontline-specific licensing provides essential productivity tools without overwhelming complexity or unnecessary features. Real-time problem solving: Workers across different locations can share knowledge and solutions instantly, turning individual challenges into collective learning opportunities. Ready to transform your frontline operations? Join us for our next #FrontlineFridays, a community-driven conversation where we answer questions and highlight what's new in the frontline space. Click here to register. Learn how Microsoft Teams can work for you whether you're in retail, hospitality, manufacturing, or healthcare Visit our webpage to explore the latest case studies →Frontline Fridays Session 4: Optimizing operational efficiency – schedules & tasks in perfect sync
Frontline organizations succeed when the right people are in the right place and the right work gets done—every shift, every day. In Session 4 of Microsoft Frontline Fridays we’ll show how Shifts and the Planner app (Tasks publishing) inside Microsoft Teams replace paper rosters, email chains, and manual check-lists with an integrated, real-time system that drives productivity and cuts operational waste. REGISTER HERE FOR ALL FUTURE SESSIONS: aka.ms/frontlinefridays Pick the time that works for you July 10, 6:00 – 7:30 PM Pacific (UTC-7) – Optimizing operational efficiency – How to do more with less, at scale July 11, 9:00 – 10:30 AM Pacific (UTC-7) – Optimizing operational efficiency – How to do more with less, at scale Introduction to Frontline Fridays Frontline Fridays is a live, expert-led webinar series that tackles the most common questions we hear from customers deploying Microsoft‘s frontline solutions. Each 90-minute session focuses on a specific theme, walks through real product demos, and ends with open Q&A so you leave with clear next steps. What to expect in Session 4 Shifts – turn pen-and-paper schedules into a living roster Build and publish in minutes: managers copy last week’s pattern, make quick changes, and push the new roster to everyone from inside Teams—no more Excel version-control headaches. Open Shifts save time: post gaps for staff to claim; a new public-preview feature even lets managers publish those openings across multiple locations, tapping the wider labor pool when one site is short-staffed. Worker empowerment: frontline workers (FLWs) always know when they work, get instant notifications when a shift changes, set availability, swap or offer shifts, and request time-off—directly from their phone. Mobile time-clock with geolocation: employees clock-in/out in the Teams mobile app; if location detection is enabled, each punch captures GPS coordinates for compliance audits. Extensible by design: rich Microsoft Graph APIs plus Power Automate connectors let IT integrate Shifts with existing WFM or HR systems—or trigger flows such as sending an approval when someone picks up overtime. Planner – publish once, track work everywhere Front-office teams can create a single task list—be it a monthly safety walk, new product launch checklist, or training module—and publish it to hundreds of stores, clinics, or warehouses: Central creation, local execution: corporate or regional leaders build the list in Planner and decide which Teams (locations) receive it; managers assign tasks and frontline staff complete them on mobile, desktop, or web. New capabilities for frontline scenarios: recent updates add per-employee task lists, automatic recurrence for repeat inspections, mandatory photo / form submission, and built-in approval steps before a task can be marked done. Roll-up reporting: publishers see real-time dashboards that show completion status by location, list, or individual task—so you can intervene before missed tasks hurt KPIs. Why together is better Because Shifts and Planner live side-by-side in Teams, a manager can adjust tomorrow’s roster and immediately confirm that today’s tasks are finished, while a worker can check next week’s shifts and tick off the closing checklist—all without switching apps. Power Automate closes the loop, enabling scenarios like “when an open shift is approved, create a cleaning task” or “send a reminder if a site hasn’t completed its weekly audit.” One platform, fewer silos, measurable results. Ready to re-engineer your frontline operations? Join us to see live demos, hear customer stories, and get your questions answered by product specialists. Whether you manage a single warehouse or thousands of retail sites, you’ll leave with practical steps to reduce manual coordination, boost compliance, and free up time for customer-facing work. REGISTER HERE: aka.ms/frontlinefridays
Frontline Fridays Session 3: Streamlining operational and corporate communication
In today’s fast-paced, distributed work environments, keeping everyone informed and connected is more important than ever, especially for frontline teams. Microsoft Teams provides comprehensive communication solutions that enhance collaboration and operational efficiency for frontline workers. Organizations report 15-25% reduction in errors due to misinformation when frontline workers have access to real-time communication tools and subject-matter experts through Teams, translating to millions in cost savings. This blog gives you a sneak peek into the third session of Microsoft Frontline Fridays - "Streamlining operational and corporate communication", highlighting key insights and actionable strategies. REGISTER HERE FOR ALL FUTURE SESSIONS: Introducing Microsoft Frontline Fridays: Your Guide to empowering frontline workers | Microsoft Community Hub Session 3: June 26, 6:00 - 7:30 PM Pacific (UTC-7): Streamlining operational and corporate communication (Register Here) Session 3: June 27, 9:00 - 10:30 AM Pacific (UTC-7): Streamlining operational and corporate communication (Register Here) Introduction to Frontline Fridays Frontline Fridays is a series of expert-led sessions aimed at providing clarity on Microsoft's suite of tools for frontline workers. These sessions address common customer challenges, define use cases, and share resources to help organizations launch, adopt, and support their employees effectively. An overview of this session Discover how Microsoft’s Teams is transforming how frontline workers stay connected, informed, and empowered. Leadership storylines and company-wide announcements ensure every employee – from the store to the factory floor – stays aligned with the organization’s mission. Communities empower frontline teams to ask questions, share best practices, and celebrate wins, fostering a culture of learning and belonging. Real-time tools like Chat, Channels, and Walkie Talkie streamline daily operations and coordination. Teams enables communication from the top down and across the frontline without relying on non-compliant consumer apps. What will you learn: Walkthrough of Microsoft Teams communication tools: This section walks through a day-in-the-life scenario to discover how Microsoft Teams powerful communication features can help frontline workers and corporate communicators stay connected, aligned, and informed—no matter where they’re working. IT configuration and deployment: Learn how IT admins can set up and tailor Microsoft Teams communication tools to meet the unique needs of their frontline workforce - ensuring a smooth rollout and maximum impact from day one. You’ll also learn about the latest moderation capabilities using AI to ensure respectful conversations. Expert Q&A: Get answers to common implementation questions from Microsoft Teams specialists. Throughout the session, we’ll showcase a variety of demos, screenshots, and real-world examples to help attendees explore how Microsoft Teams empowers both frontline workers and corporate communicators with effective, easy-to-use communication tools. REGISTER HERE: Introducing Microsoft Frontline Fridays: Your Guide to empowering frontline workers | Microsoft Community Hub
Frontline Fridays Session 2: Driving successful adoption and delivering value for frontline workers
Empowering frontline workers isn’t just a business priority — it’s a strategic imperative. With the rapid acceleration of digital transformation across industries, organizations are reimagining how they connect, support, and elevate experiences for frontline employees. At Microsoft, we’ve had the privilege of working in deep partnership with hundreds of customers and millions of frontline employees in retail, manufacturing, healthcare, and other industries to unlock the full potential of their frontline workforce through Microsoft 365. Join us for an interactive session built on real-world learnings and insights to explore guidance on crafting a strategy that’s practical, people-first, and, most importantly, generates the results you care about most. REGISTER HERE FOR ALL FUTURE SESSIONS: Empowering frontline success Session 2: June 12, 6:00 - 7:30 PM Pacific (UTC-7): Driving successful adoption & delivering value for frontline employees (Register Here) Session 2: June 13, 9:00 - 10:30 AM Pacific (UTC-7): Driving successful adoption & delivering value for frontline employees (Register Here) Why this session matters Frontline employees are often the first to engage with customers, products, and services, yet they are too often the last to benefit from modern digital tools. This session will distill learnings from hundreds of customer and partner engagements to provide a blueprint for driving meaningful impact across your frontline operations. What sets this experience apart is its practical, people-first approach. It’s about how to plan for solving real problems to unlock measurable value through the right combination of strategy, purposeful technology, and user adoption. We’ll talk about how to balance getting initial value realization quickly against the literally limitless scenarios that you could enable. What to expect This isn’t your typical webinar, bring your questions and ideas based on your own experience! We’ll explore strategies together through discussion, live Q&A, polls, and ideation activities. We’re confident you’ll walk away with tangible ways to enhance and optimize your frontline strategy right away. The session has been carefully designed to ensure relevance, engagement, and key takeaways in 4 areas: User-centered solutioning: Every digital investment starts with the frontline employee in mind (or at least it should!). We’ll explore common challenges and goals as well as how Microsoft 365 can help meet them to help ensure you are delivering value for both your employees and your bottom line. We’ll share best practices for delivering inclusive, intuitive, and impactful solutions. Common starting points and critical considerations:No two organizations are alike; however, we see common patterns that inform how to get started with transformative experiences for frontline employees. We’ll discuss common starting points and unpack critical considerations, both technical and non-technical, that can inform your implementation and adoption strategy. You’ll get actionable recommendations based on your business drivers and frontline context. Adoption at scale: To get the most out of your investment, your employees need to use it. We’ll cover key elements to ensure adoption is happening and ways to leverage M365 capabilities to actually enable it. Success stories: Learn from real-world examples of organizations delivering experiences that solve problems and bring value. We'll share common mistakes we see customers make so you can avoid them in your own organization. When we're done, you'll have: A framework to define problem statements and build scalable frontline solutions Best practices for technology integration and user engagement Inspiration from successful transformations across industries Insights into tailoring your adoption strategy for maximum impact Ready to Reimagine Your Frontline Workforce? Whether you’re just getting started or looking to elevate your frontline transformation, this session will equip you with the tools, insights, and inspiration to help you go from the Art of the Possible to the Art of the Practical. Don’t miss this opportunity to gain valuable insights, practical recommendations, and actionable strategies you can start implementing right away. Business Decision Makers, IT Pros, and Change Managers welcome! We look forward to seeing you. REGISTER HERE: Empowering frontline successFrontline Fridays Session 1: Deploying Microsoft Frontline Solutions - Best Practices and Strategies
In today's fast-paced business environment, frontline workers play a crucial role in ensuring operational efficiency and customer satisfaction. Microsoft Frontline Solutions offer a comprehensive suite of tools designed to empower these workers, streamline processes, and enhance productivity. This blog gives you a sneak peek into the first session of Microsoft Frontline Fridays - "Deploying Microsoft Frontline Solutions - Best Practices and Strategies", highlighting key insights and actionable strategies. REGISTER HERE FOR ALL FUTURE SESSIONS: Deploying Microsoft Frontline Solutions - Best Practices and Strategies Session 1: May 29, 6:00 - 7:30 PM Pacific (UTC-7): Overview & Deployment Best Practices and Strategies (Register Here) Session 1: May 30, 9:00 - 10:30 AM Pacific (UTC-7): Overview & Deployment Best Practices and Strategies (Register Here) Introduction to Frontline Fridays Frontline Fridays is a series of expert-led sessions aimed at providing clarity on Microsoft's suite of tools for frontline workers. These sessions address common customer challenges, define use cases, and share resources to help organizations launch, adopt, and support their employees effectively. An overview of this session The session "Deploying Microsoft Frontline Solutions - Best Practices and Strategies" is structured to provide a comprehensive overview of Microsoft's tools for frontline workers, along with practical deployment strategies and best practices. Here's a summary of the session: Introduction: The session begins with an introduction to Frontline Fridays; a series of expert-led sessions aimed at providing clarity on Microsoft's suite of tools for frontline workers. Overview of Microsoft Frontline Solutions: This section covers the key components of Microsoft Frontline Solutions. Example Customer (Woodgrove Grocery): The session uses Woodgrove Grocery as a practical example to illustrate the deployment of Microsoft Frontline Solutions. It discusses the current state of their tools and systems, and the desired business value from the deployment. IT Deployment: This section provides detailed information on identity provisioning, device management, and Teams deployment, including demos and screenshots. Next Steps and Call to Action: The session concludes with next steps and a call to action. Throughout the session, there are various demos, screenshots, and practical examples to help attendees understand the deployment process and the benefits of Microsoft Frontline Solutions. REGISTER HERE: Deploying Microsoft Frontline Solutions - Best Practices and StrategiesIntroducing Microsoft Frontline Fridays: Your Guide to empowering frontline workers
Are you ready to enhance the way your frontline workforce operates with Microsoft's suite of tools? Join us for Microsoft Frontline Fridays, a series of expert-led sessions designed to help organizations maximize productivity, security, and efficiency for frontline employees. Check out our full series schedule below and register now: Session 1: May 29, 6:00 - 7:30 PM Pacific (UTC-7): Overview & Deployment Best Practices and Strategies (Register Here) Session 1: May 30, 9:00 - 10:30 AM Pacific (UTC-7): Overview & Deployment Best Practices and Strategies (Register Here) Session 2: June 12, 6:00 - 7:30 PM Pacific (UTC-7): Driving successful adoption & delivering value for frontline employees (Register Here) Session 2: June 13, 9:00 - 10:30 AM Pacific (UTC-7): Driving successful adoption & delivering value for frontline employees (Register Here) Session 3: June 26, 6:00 - 7:30 PM Pacific (UTC-7): Streamlining Operational and Corporate Communication (Register Here) Session 3: June 27, 9:00 - 10:30 AM Pacific (UTC-7): Streamlining Operational and Corporate Communication (Register Here) Session 4: July 10, 6:00 - 7:30 PM Pacific (UTC-7): Optimizing Operational Efficiency - How to do more with less, at scale (Register Here) Session 4: July 11, 9:00 - 10:30 AM Pacific (UTC-7): Optimizing Operational Efficiency - How to do more with less, at scale (Register Here) Session 5: July 24, 6:00 - 7:30 PM Pacific (UTC-7): Turbocharging your Employee Home Experience through Customization (Register Here) Session 5: July 25, 9:00 - 10:30 AM Pacific (UTC-7): Turbocharging your Employee Home Experience through Customization (Register Here) Session 6: August 7, 6:00 - 7:30 PM Pacific (UTC-7): Adding agents to your workforce: Transforming frontline efficiency with AI (Register Here) Session 6: August 8, 9:00 - 10:30 AM Pacific (UTC-7): Adding agents to your workforce: Transforming frontline efficiency with AI (Register Here) Why attend Microsoft Frontline Fridays? This series is tailored for organizations looking to explore or optimize their use of Microsoft’s frontline solutions. Key benefits include: Comprehensive Insights: Gain an in-depth understanding of Microsoft’s solutions for frontline workers. Expert Guidance: Learn best practices from Microsoft specialists to maximize the impact of these tools. Interactive Q&A: Get real-time answers from product experts to address your specific challenges. Hands-On Experience: Participate in live demos and interactive activities to build confidence with the platform. What to expect These engaging sessions will provide expert insights, interactive learning, and practical resources to help you deploy and optimize Microsoft’s frontline solutions. Recordings and materials will be shared after each session, and you can choose to attend all or just the ones that interest you. Session Schedule: 1. Microsoft Frontline Solutions: Overview & Deployment Best Practices and Strategies Learn what Microsoft has to offer in the frontline space and how to successfully deploy Microsoft’s frontline solutions with a structured approach. This session covers planning, pilot deployment, environment setup, and app set up to ensure a smooth rollout. Also, learn how to protect frontline workers and organizational data with identity management, secure access controls, device management and secure & compliant solutions that lay the foundation for your tailored frontline environments. 2. Driving successful adoption & delivering value for frontline employees Whether you are shifting from an existing employee engagement solution to Microsoft 365 or expanding M365 experiences to new frontline users or scenarios, managing change in how employees get work done can be the most challenging aspect of technology implementations. In this session, we'll discuss best practices and key considerations related to enabling faster, more successful end user adoption to help your organization get the most from your investments. We'll share real-world learnings and patterns of success based on direct engagement with hundreds of customers across every industry (and we expect we'll learn new things from you too!). 3. Streamlining Operational and Corporate Communication Discover how Teams supports both top-down communications—like community announcements and leadership updates—and local frontline coordination using tools like chat, channels and Walkie Talkie, keeping everyone connected in real time without relying on non-compliant consumer apps. 4. Optimizing Operational Efficiency - How to do more with less, at scale Discover how Microsoft's Frontline solutions can help meaningfully re-engineer your existing business processes to be more efficient, easier to use, and measurable for a digital first and emerging AI world. Learn about everything from off-the-shelf schedule and task management to learning in the flow of work, along with integrating with third party systems of record like your workforce management, inventory and ticketing systems. 5. Turbocharging your Employee Home Experience through Customization Explore rich integrations with third party applications, unique and complex task flows, and home-grown apps, all presented in a single pane of glass. 6. Adding agents to your workforce: Transforming frontline efficiency with AI Learn about how to leverage Microsoft Copilot Chat and agents to optimize frontline workflows - such as relevant, reliable information retrieval, automating repetitive tasks and orchestrating multi-step actions. By participating in Microsoft Frontline Fridays, you’ll gain the tools and insights needed to empower your frontline workforce, enhance efficiency, and secure business operations. Register for the session here.Teams Frontline Customer Office Hours: Chat with the Engineering Team – Weekly!
Do you have questions about deploying and using Teams for your frontline workers? Are you looking for ways to simplify everyday management and boost productivity? We’re the engineering team behind Microsoft Teams for Frontline, and we’re here to support you every step of the way. Our mission is to empower your workforce with tools that streamline communication and enhance operational efficiency. Join us during our Weekly Office Hours for real-time answers, best practices, and expert guidance on making the most of Teams for your frontline teams. Who is this for? This session is perfect for IT admins, managers, and anyone responsible for deploying or managing Microsoft Teams for their frontline workers. Whether you're: Deploying Teams for the first time or scaling deployments for your frontline workers Maximizing productivity with Teams tools and apps Integrating Teams into daily processes to create seamless workflows Optimizing existing setups to reduce complexity and improve efficiency What to Expect Real-Time Guidance: Ask us anything about managing and using Teams for your frontline workers. Best Practices & Tips: Learn how to streamline deployment, scale effectively, and integrate Teams into everyday processes. Productivity Insights: Discover new ways to enhance individual and team productivity with Teams. Feature Updates: Stay informed about new features and share your frontline scenarios with us. Office Hours Details: 📅 Date: Every Wednesday 🕒 Time: 9:00 am - 9:30 am PST 📍 Location: Online (Teams Meeting) 🔗 Join Here: Teams Frontline Customer Office Hours Bring your questions, challenges, and scenarios - we're here to help!
Coming soon to Shifts: Create open shifts across locations
We’re excited to announce that open shifts across locations in Shifts for Microsoft Teams will soon be available in public preview. This feature enhances flexibility and efficiency for frontline managers and workers, helping businesses manage staffing better while giving employees more control over their schedules.
