Intune connector stuck because it is no longer supported
Hello, We are trying to connect our JamF Pro to Intune for compliance checks on our Macs. Following Microsoft's (incorrect) instructions, we found that the old (legacy) method to be no longer supported by JamF. However, after entering the Enterprise AppID the connector is now stuck and we cannot clear it because it cant connect to anything at JamF. The "Terminate" button simply produces the following error: "{"error":{"code":"InternalServerError","message":"{\r\n \"_version\": 3,\r\n \"Message\": \"An internal server error has occurred - Operation ID (for customer support): 00000000-0000-0000-0000-000000000000 - Activity ID: f0416542-74a3-4876-a3a3-d27cc6a9bb31 - Url: https://proxy.msub02.manage.microsoft.com/StatelessOnboardingService/deviceManagement/deviceManagementPartners('007d2fff-e0dd-4b28-8595-cec005efe5cd')/microsoft.management.services.api.terminate?api-version=5025-03-20\",\r\n \"CustomApiErrorPhrase\": \"\",\r\n \"RetryAfter\": null,\r\n \"ErrorSourceService\": \"\",\r\n \"HttpHeaders\": \"{}\"\r\n}","innerError":{"date":"2025-11-20T08:33:25","request-id":"11b3ecb3-6b3c-40a1-a2ef-1259682cc5f7","client-request-id":"f0416542-74a3-4876-a3a3-d27cc6a9bb31"}}}" We have since connected JamF Pro using their new method successfully, but our managed Macs are still NOT showing in Intune. We need to clear the old connector, which is in limbo, in case this is blocking the new one from working. We raised a case with Microsoft support in November 2025 and despite repeated efforts to contact them, still haven't had a response. Any ideas, please?
