Azure support team not responding to support request
I am posting here because I have not received a response to my support request despite my plan stating that I should hear back within 8 hours. It has now gone a day beyond that limit, and I am still waiting for assistance with this urgent matter. This issue is critical for my operations, and the delay is unacceptable. The ticket/reference number for my original support request was 2410100040000309. And I have created a brand new service request with ID 2412160040010160. I need this addressed immediately.Applying DevOps Principles on Lean Infrastructure. Lessons From Scaling to 102K Users.
Hi Azure Community, I'm a Microsoft Certified DevOps Engineer, and I want to share an unusual journey. I have been applying DevOps principles on traditional VPS infrastructure to scale to 102,000 users with 99.2% uptime. Why am I posting this in an Azure community? Because I'm planning migration to Azure in 2026, and I want to understand: What mistakes am I already making that will bite me during migration? THE CURRENT SETUP Platform: Social commerce (West Africa) Users: 102,000 active Monthly events: 2 million Uptime: 99.2% Infrastructure: Single VPS Stack: PHP/Laravel, MySQL, Redis Yes - one VPS. No cloud. No Kubernetes. No microservices. WHY I HAVEN'T USED AZURE YET Honest answer: Budget constraints in emerging market startup ecosystem. At our current scale, fully managed Azure services would significantly increase monthly burn before product-market expansion. The funding we raised needs to last through growth milestones. The trade: I manually optimize what Azure would auto-scale. I debug what Application Insights would catch. I do by hand what Azure Functions would automate. DEVOPS PRACTICES THAT KEPT US RUNNING Even on single-server infrastructure, core DevOps principles still apply: CI/CD Pipeline (GitHub Actions) • 3-5 deployments weekly • Zero-downtime deploys • Automated rollback on health check failures • Feature flags for gradual rollouts Monitoring & Observability • Custom monitoring (would love Application Insights) • Real-time alerting • Performance tracking and slow query detection • Resource usage monitoring Automation • Automated backups • Automated database optimization • Automated image compression • Automated security updates Infrastructure as Code • Configs in Git • Deployment scripts • Environment variables • Documented procedures Testing & Quality • Automated test suite • Pre-deployment health checks • Staging environment • Post-deployment verification KEY OPTIMIZATIONS Async Job Processing • Upload endpoint: 8 seconds → 340ms • 4x capacity increase Database Optimization • Feed loading: 6.4 seconds → 280ms • Strategic caching • Batch processing Image Compression • 3-8MB → 180KB (94% reduction) • Critical for mobile users Caching Strategy • Redis for hot data • Query result caching • Smart invalidation Progressive Enhancement • Server-rendered pages • 2-3 second loads on 4G WHAT I'M WORRIED ABOUT FOR AZURE MIGRATION This is where I need your help: Architecture Decisions • App Service vs Functions + managed services? • MySQL vs Azure SQL? • When does cost/benefit flip for managed services? Cost Management • How do startups manage Azure costs during growth? • Reserved instances vs pay-as-you-go? • Which Azure services are worth the premium? Migration Strategy • Lift-and-shift first, or re-architect immediately? • Zero-downtime migration with 102K active users? • Validation approach before full cutover? Monitoring & DevOps • Application Insights - worth it from day one? • Azure DevOps vs GitHub Actions for Azure deployments? • Operational burden reduction with managed services? Development Workflow • Local development against Azure services? • Cost-effective staging environments? • Testing Azure features without constant bills? MY PLANNED MIGRATION PATH Phase 1: Hybrid (Q1 2026) • Azure CDN for static assets • Azure Blob Storage for images • Application Insights trial • Keep compute on VPS Phase 2: Compute Migration (Q2 2026) • App Service for API • Azure Database for MySQL • Azure Cache for Redis • VPS for background jobs Phase 3: Full Azure (Q3 2026) • Azure Functions for processing • Full managed services • Retire VPS QUESTIONS FOR THIS COMMUNITY Question 1: Am I making migration harder by waiting? Should I have started with Azure at higher cost to avoid technical debt? Question 2: What will break when I migrate? What works on VPS but fails in cloud? What assumptions won't hold? Question 3: How do I validate before cutting over? Parallel infrastructure? Gradual traffic shift? Safe patterns? Question 4: Cost optimization from day one? What to optimize immediately vs later? Common cost mistakes? Question 5: DevOps practices that transfer? What stays the same? What needs rethinking for cloud-native? THE BIGGER QUESTION Have you migrated from self-hosted to Azure? What surprised you? I know my setup isn't best practice by Azure standards. But it's working, and I've learned optimization, monitoring, and DevOps fundamentals in practice. Will those lessons transfer? Or am I building habits that cloud will expose as problematic? Looking forward to insights from folks who've made similar migrations. --- About the Author: Microsoft Certified DevOps Engineer and Azure Developer. CTO at social commerce platform scaling in West Africa. Preparing for phased Azure migration in 2026. P.S. I got the Azure certifications to prepare for this migration. Now I need real-world wisdom from people who've actually done it!
I passed the GH‑900: GitHub Foundations exam!
Hi everyone, I’m excited to share that I cleared the GH‑900 (GitHub Foundations) exam with a good score! This certification validates my understanding of Git, repository collaboration, pull requests, and GitHub’s core features. Preparation Approach: I studied using Microsoft Learn resources and the GH‑900 study guide. For extra practice and exam-style questions, I used dumps-4-azure — it really gave me the extra edge for exam readiness. I also practiced hands-on with real GitHub workflows (branches, pull requests, projects) to reinforce my understanding. Key Takeaways: The exam tests foundational Git + GitHub collaboration skills — not just theory. Practical experience combined with mock questions made a big difference. Consistency in daily preparation is the key. Next Steps: After GH‑900, I’m planning to go for GH‑100 (GitHub Administration) to deepen my GitHub skills at the organizational level.
🔒 Strengthening Azure DNS Zone Security with RBAC and Resource Locks
🔎 DNS security is more than just configuration it’s about protecting critical assets against unauthorized changes and accidental deletions. 🔎 Managing DNS zones effectively requires a layered security approach. 🔎 Two powerful mechanisms in Azure : Role-Based Access Control (RBAC) and Resource Locks 🚀 Role-Based Access Control (RBAC) 🚀 * Granular DNS Access Control * RBAC ensures controlled access management at both the DNS zone and record set levels. * Instead of assigning broad permissions, RBAC enables precise delegation using built-in roles such as: 🔹 Owner – Full control over the DNS zone, including configurations and deletions. 🔹 Contributor – Can modify DNS settings but cannot change access permissions. 🔹 Network Contributor – Can manage networking configurations related to DNS, but not modify records. 🔹 DNS Zone Contributor – Dedicated role for managing DNS zones without broader networking privileges. ✅ Key Advantages of RBAC in DNS Security: ✔ Prevent unauthorized modifications by restricting access to only necessary roles. ✔ Ensure operational integrity by limiting exposure to critical configurations. ✔ Improve governance by aligning roles with organizational security policies. 🔐 Resource Locks 🔐 * Guardrails for DNS Protection * Even with well-defined RBAC settings, accidental deletions can still occur. * Azure Resource Locks add an additional safeguard by preventing changes to a DNS zone or specific record sets. 🔹 Zone Lock ----> Protects an entire DNS zone from being deleted, preserving all associated record sets. 🔹 SOA Lock ----> Prevents unintentional zone deletions while allowing record modifications within the zone. ✅ How Resource Locks Enhance Security: ✔ Shields DNS zones from accidental or malicious deletions. ✔ Maintains continuity by ensuring record sets remain intact. ✔ Strengthens compliance controls for critical infrastructure. 🛠 Best Practices for Securing DNS with RBAC & Resource Locks 🔸 Assign least privilege roles—never give unnecessary access. 🔸 Implement locks on essential zones to prevent configuration errors. 🔸 Regularly audit access permissions using Azure Policy & Activity Logs. 🔸 Use Automation & Alerts to track modifications for enhanced security. 🔹 Implementing RBAC & Resource Locks ensures your cloud environment remains secure, operational, and fault-tolerant.RHEL In-place upgrades and Azure Update Manager
Following the process in this article will cause a disconnection between the data plane and the control plane of the virtual machine (VM). Azure capabilities such as Auto guest patching, Auto OS image upgrades, Hotpatching, and Azure Update Manager won't be available. To utilize these features, it's recommended to create a new VM using your preferred operating system instead of performing an in-place upgrade. According to https://learn.microsoft.com/en-us/azure/virtual-machines/workloads/redhat/redhat-in-place-upgrade, Azure Update Manager will break if any RHEL in-place upgrades are performed due to data/control plane disconnect. As a Microsoft product, this dilemma seems to defeat the benefits of AUM if you're someone like me who uses Redhat 'pet' VMs (as opposed to 'cattle' VMs) for work, and would frankly like to centralize all operations within the lifecycle of a Linux box inside the Azure tenant (patching, upgrading, rollback, any possible automation/application deployment etc). Unfortunately it would seem that this issue is largely something outside of the Azure customer's control. So, to anyone with esoteric Azure knowledge: what gives? Why and how is there a data disconnect between the control planes? What does the process look like from a bird's eye view? Given that the issue exists in the first place I would imagine that there is some kind of developmental contradiction, otherwise a feature like this probably would have been figured out a while ago (or that it is, as I suspect, simply not high priority enough despite a solution which may already exist in development). Furthermore, for those who may have more intimate info on the matter, does any sort of discussion or planning of a solution for this issue exist? With kindness, MadDogOfShimano
Mine your Azure backup data, it could save you 💰💡
Your data has a story to tell. Mine it, decipher it, and turn it into actionable outcomes. 📊🔍 Azure backups can become orphaned in several ways (I'll dive into that in a future post). But here’s a key point: orphaned doesn’t always mean useless, hence the word “Potential” in the title of my Power BI report. Each workload needs to be assessed individually. If a backup is no longer needed, you might be paying for it - unnecessarily and unknowingly. 🕵️♂️💸 To uncover these hidden costs, I combined data from the Azure Business Continuity Center with a PowerShell script I wrote to extract LastBackupTime and other metadata. This forms the foundation of my report, helping visualize and track backup usage over time. This approach helped me identify forgotten one-time backups, VMs deleted without stopping the backup, workloads excluded due to policy changes, and backups left behind after resource migrations. If you delete unneeded backups and have soft-delete enabled, the backup size drops to zero and Azure stops charging for it. ✅🧹 💡 Do your Azure backups have their own untold story to tell? 📸 Here's a snapshot of my report that helped me uncover these insights 👇
Azure IAM Report – Explicit Permissions Only
Hi all, Is anyone currently working on a request to generate a report of all IAM permissions across all Azure resources? My idea is to create a script that reports only explicitly assigned permissions at the Management Group, Subscription, Resource Group, or individual Resource level. However, I’m struggling to find a way to filter only explicit permissions at the Management Group level — everything seems to include inherited roles as well. Has anyone already solved this issue or found a workaround? Thanks in advance!Scaling Smart with Azure: Architecture That Works
Hi Tech Community! I’m Zainab, currently based in Abu Dhabi and serving as Vice President of Finance & HR at Hoddz Trends LLC a global tech solutions company headquartered in Arkansas, USA. While I lead on strategy, people, and financials, I also roll up my sleeves when it comes to tech innovation. In this discussion, I want to explore the real-world challenges of scaling systems with Microsoft Azure. From choosing the right architecture to optimizing performance and cost, I’ll be sharing insights drawn from experience and I’d love to hear yours too. Whether you're building from scratch, migrating legacy systems, or refining deployments, let’s talk about what actually works.Resoure Graph Explorer
I’m looking to retrieve a list of Azure resources that were created within the last 24 hours. However, it appears that Azure does not consistently expose the timeCreated property across all resource types, which makes direct filtering challenging. Request for Clarification/Support: Could you please confirm if there’s a reliable way to filter resources based on their creation time — for example, resources created in the last N days or within the last 6 hours? If timeCreated is not uniformly available, what’s the recommended approach (e.g., using Resource Graph, Activity Logs, or any other reliable method) to achieve this?Comparision on Azure Cloud Sync and Traditional Entra connect Sync.
Introduction In the evolving landscape of identity management, organizations face a critical decision when integrating their on-premises Active Directory (AD) with Microsoft Entra ID (formerly Azure AD). Two primary tools are available for this synchronization: Traditional Entra Connect Sync (formerly Azure AD Connect) Azure Cloud Sync While both serve the same fundamental purpose, bridging on-prem AD with cloud identity, they differ significantly in architecture, capabilities, and ideal use cases. Architecture & Setup Entra Connect Sync is a heavyweight solution. It installs a full synchronization engine on a Windows Server, often backed by SQL Server. This setup gives administrators deep control over sync rules, attribute flows, and filtering. Azure Cloud Sync, on the other hand, is lightweight. It uses a cloud-managed agent installed on-premises, removing the need for SQL Server or complex infrastructure. The agent communicates with Microsoft Entra ID, and most configurations are handled in the cloud portal. For organizations with complex hybrid setups (e.g., Exchange hybrid, device management), is Cloud Sync too limited?
