Azure Communication Services AMA
We are very excited to announce an Azure Communication Services AMA! An AMA is a live text-based online event similar to a “YamJam” on Yammer or an “Ask Me Anything” on Reddit. This AMA gives you the opportunity to connect with Microsoft product experts who will be on hand to answer your questions and listen to feedback. Feel free to post your questions about Azure Communication Services anytime in the comments below beforehand, if it fits your schedule or time zone better, though questions will not be answered until the live hour.Azure Communication Services AMA
We are very excited to announce an Azure Communication Services AMA! An AMA is a live text-based online event similar to a “YamJam” on Yammer or an “Ask Me Anything” on Reddit. This AMA gives you the opportunity to connect with Microsoft product experts who will be on hand to answer your questions and listen to feedback. Feel free to post your questions about Azure Communication Services anytime in the comments below beforehand, if it fits your schedule or time zone better, though questions will not be answered until the live hour.Streamline voice and CRM telephony across your organization with Teams Phone extensibility
Microsoft Teams Phone brings intelligent, cloud-based calling to Teams, streamlining operations and delivering secure, reliable voice experiences. Until recently, however, enabling enterprise calling in the contact center meant deploying separate solutions, adding administrative complexity and redundant costs. Today, we’re excited to announce the general availability of Teams Phone extensibility for a growing ecosystem of contact center solutions, including Microsoft Dynamics 365 Contact Center. This new capability allows customers to extend Teams Phone investments into the contact center, enabling customers to use a single, integrated calling solution across both unified communications (UCaaS) and contact center (CCaaS) environments. Organizations can leverage Teams Phone extensibility to: Apply existing Teams Phone licenses to enable telephony for users of Dynamics 365 Contact Center or other certified ISV contact center solutions 1 . Avoid procuring, configuring, managing, and training users on a separate phone system for contact center deployments. Leverage the broad geographic availability of Teams Phone through calling plans available in 36 countries, Operator Connect in 96 countries, and Direct Routing globally. Benefit from the extensive features of Teams Phone, including the familiar Teams management interface. With these benefits, you can now streamline your telephony and reduce the number of solutions to license and manage across your organization. Learn more about the features of Teams Phone extensibility including conversational AI integration. Unify your calling capabilities for time and cost savings Teams Phone extensibility is a significant development for customers. It reflects how Dynamics 365 Contact Center helps organizations innovate faster and reduce costs with Microsoft’s unified cloud platform, low-code tools, and built-in AI – making it easier to build, manage, and scale contact center solutions without complex infrastructure or costly custom development. Teams Phone extensibility enables organizations to unify calling and contact center experiences for both agents and customers, all within a secure, familiar Microsoft environment. A commissioned Total Economic Impact™ study conducted by Forrester Consulting found that organizations using Teams Phone extensibility with Dynamics 365 Contact Center could achieve a projected return on investment up to 345% over three years 2 . These savings stem from lower operational and service fees, streamlined administration, and greater call center efficiency. With its certification in progress, Teams Phone extensibility with Dynamics 365 Contact Center is more than an integration. It’s a shift toward unified, intelligent communication that helps businesses operate smarter and deliver better customer experiences. Download the full study to learn more. ISV partners provide additional choice and flexibility Teams Phone extensibility is also supported by contact center ISV solutions that utilize the Teams Unify integration model. With Unify, ISVs build directly on Microsoft infrastructure, using Azure Communication Services (ACS) and gaining access to Microsoft Copilot and Cognitive Services. This approach enables them to embed advanced features and intelligence, resulting in richer, more unified solutions that help organizations deliver efficient, secure, and customer-focused interactions. ISV solutions that have completed certification for Teams Phone extensibility include AudioCodes, CentrePal, ComputerTalk, Heedify, and Landis. 1 We look forward to adding additional certified contact solutions to this growing ecosystem in the months ahead. If you are a contact center developer, learn more about enabling Teams Phone calling for your CCaaS solution. Contact center ISVs that Unify-model certified for Teams Phone extensibility include AudioCodes, CentrePal, ComputerTalk, Heedify, and Landis. Power your contact center with the calling capabilities of Teams Phone If you're already using Teams Phone and Dynamics 365 Contact Center or any of the certified ISV solutions, you can start taking advantage of Teams Phone extensibility today. Not yet using these solutions? You can set up trials for both Teams Phone and Dynamics 365 Contact Center to explore the benefits firsthand. If you're interested in trialing Teams Phone extensibility with a certified ISV contact center solution, please contact your preferred CCaaS vendor for more information. 1 While certification is not required to access the Azure Communication Services API that enables Teams Phone extensibility, we recommend selecting a contact center solution that has completed the certification process for the best experience. 2 Projected benefits for a composite customer. New Technology: The Projected Total Economic Impact™ Of Microsoft Dynamics 365 Contact Center with Teams Phone extensibility, Forrester Consulting, Casey Sirotnak, Jonathan Lipsitz, August 2025.Azure Communication Services AMA
We are very excited to announce an Azure Communication Services AMA! An AMA is a live text-based online event similar to a “YamJam” on Yammer or an “Ask Me Anything” on Reddit. This AMA gives you the opportunity to connect with Microsoft product experts who will be on hand to answer your questions and listen to feedback. Feel free to post your questions about Azure Communication Services anytime in the comments below beforehand, if it fits your schedule or time zone better, though questions will not be answered until the live hour.Getting started with Virtual Visit Backup
Interested in getting started with the virtual visit backup solution? Below we cover a bit of guidance on the overall steps to get started with the solution, some specific links to the posts that will come in handy, as well as some frequently asked questions. Whether you’re ready to start building, or want to just get a bit more familiar, read on!Azure Communication Services and Microsoft Teams AMA
We are excited to welcome you to the Azure Communication Services and Microsoft Teams AMA. We'll talk about the possibilities of connecting Teams with the communication capabilities in Azure and the cool stuff we can build with it. We are looking forward to hearing your ideas, concerns or top of mind and answer any questions you might have about Azure Communication Services interoperability into Microsoft Teams. The AMA will take place on Wednesday, March 8 from 9:00 a.m. to 10:00 a.m. PT in the comment section below. This AMA is text only – meaning there will not be any video nor audio. An AMA is a live online event similar to an “Ask Me Anything” on Reddit. This AMA gives you the opportunity to connect with members of Microsoft trainers and the product engineering team who will be on hand to answer your questions and listen to feedback. Feel free to post your questions anytime in the comments below beforehand, if it fits your schedule or time zone better, though questions will not be answered until the live hour.
Events for an agent not picking up the call
Hi, We have a requirement where the caller should be transferred to voicemail recording when the agent does not pick up the call. Currently, if the agent does not pick up the call, the caller reaches the agent's personal voicemail. Is it possible to interrupt that and redirect the call to ACS voicemail recording mechanism? The ACS framework send a "CallTransferAccepted" if the personal voicemail is reached. Are there any events which can be used to detect that agent did not pick the call. We tried the Job router, but it does not seem to detect that agent is not picking the call. Any suggestions? ThanksIntegrate OpenAI, Communication, and Organizational Data Features into Your Apps: Hands-on Tutorial
Maximize your app's potential with Azure OpenAI, Azure Communication Services, and Microsoft Graph. Harness the power of AI to convert plain English to SQL, automate communication workflows, and personalize user interactions. Implement real-time communication capabilities such as phone calling and SMS messaging with ACS, and streamline data access using Microsoft Graph APIs. Boost productivity, enhance user experiences, and simplify processes with this powerful trio of Microsoft Azure services.
