PSTN Calling, Call Queues and Auto Attendant Guide
https://gallery.technet.microsoft.com/PSTN-Calling-Call-Queues-2c081b9e?redir=0 This guide is written for Pre-Sales Consultants, technical Consultants and System engineers at Level 200. This guide focus on the Office 365 Web based administration. PowerShell knowledge therefor is not required. But PS will enable you with further configuration details. It guides you through the general understandings of Office 365 Skype for Business PSTN Calling ordering and configuration, the related planning process and should inspire you thinking about different approaches towards technology and best practices. Call Queues and Auto Attendant in Skype for Business Online with Cloud PBX is an essential part and important to most companies leveraging Skype for Business with Cloud Voice. For both CQ and AA, I provide you with detailed processing workflows, planning approach and configurations. You will learn how to position Cloud PBX and PSTN Calling along with the value service you provide towards enterprise telephony features. After reading this article you become an expert in Microsoft Cloud Voice advanced features.PBX Auto Attendant and msDS-PhoneticDisplayName
We have some users who are not pleased with the way the Auto Attendant pronounces their names. We are running a hybrid environment, so we have an AD server on site and AADC. We have been experimenting with one user's name to try to fix this problem. We tried using the PowerShell command. It returned a message to the effect that we cannot control that function through PowerShell. We changed the msDS-PhoneticDisplayName in Attribute Editor in the local AD server. We waited 24 hrs. to see if the PBX servers would pick it up, but there was no change. We changed the msDS-PhoneticLastName and msDS-PhoneticFirstName to see what that would do after resetting the PhoneticDisplayName to <not set>. No change. We tried changing all three PhoneticDisplayName options. No change. We tried removing the user from the Auto Attendant after making the PhoneticDisplayName change, then putting him back in after 24 hrs. No change. It appears that the PBX servers are not picking up the changes. We are out of ideas and welcome any suggestions. JulieAutomatic update holidays in AutoAttendant!
On thursday Microsoft anounced some new features for Auto Attendant in preview. One of them beeing able to create holiday schedules. I have created a script that gets holiday dates automaticaly from the web, and creates schedules in Auto Attendant. Hope you find it usefull. Please leave me any feedback you have. https://alexholmeset.blog/2017/11/12/automatic-update-holidays-in-autoattendant/
