Audio Conferencing Questions
The company I work for is starting a Proof of Concept of Skype for Business and I have a few questions. 1. When I join a meeting, it gives me the option to have it ring one of the numbers associated with my Active Directory account or the ability to call a different number – including an international number. Is this capability only because we are currently trialing the E5 license? Or would this capability be there even with the Audio Conferencing subscription? 2. Aside from the Audio Conferencing subscription, are there any per-call costs for this feature? I note that I can request a call-back on even an international number (i.e. a US one). We do not plan to offer toll-free numbers. 3. I also notice that participants in calls (who do not have the E5 license) also receive an option to be dialed in to the call. Will this stay? I’ve found this article, which would imply this will go away from 30 June? If it does, how will we associate a caller with someone who has launched the Skype meeting via a web interface? https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-gb%2FSkypeForBusiness%2Faccessibility-and-regulatory%2Fcomplimentary-dial-out-period%3Fui%3Den-US%26rs%3Den-GB%26ad%3DGB&data=02%7C01%7Cjowarden%40microsoft.com%7Cffb518b245594422652408d5590d0d0b%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636512834952069370&sdata=0b8ibKdEd2uDKW1accGEa6IA7iIMtpr7SfS12pek28c%3D&reserved=0
Audio Conferencing Poor Quality Reporting?
Hi, I have a customer that is trying to find a way to report when they have poor quality on a PSTN Conferencing/Audio Conferencing Call. Recently the call was extremely horrible by their words and the static has been so bad lately for their Meetings that they are possibly planning on discontinuing service. We have played with the idea of allocating a different number, but wonder if this would even help. Here's the known's: - Customer are not using the client version of Skype to connect and calling into the Bridge number assigned via Land Line and Mobile. - Customer resorted to using their mobile phones and landline (not using the service) for these meetings and did not suffer these quality issues - Meetings are not showing in Call Analytics, possibly due to the portal outage on reports and possible backlog of these metrics. We also Looked in PSTN Usage and found no logs of the recent meetings. What the main question is, once we do have identifiable information on this and pattern of reporting the quality issues, who do we send this to? All the documentation is there on how to collect the data but no where to send it. Office 365 support has no idea who to send it to as well, only to escelate? Is there not another way to report these outages easily for the customer? What about Skypefeedback? Thought this might be a way or to email the feedback team with Skype. What my main concern is the customer is wanting to leave RingCentral and move the Skype for Business but this is not a good start.
