Improve cost-effectiveness by utilizing forecasting service in Dynamics 365 Customer Service.
Hi, Microsoft 365 Insiders! My name is Isha Sahni, and I am a Sr. Product Manager on the Customer Success Engineering team. I am excited to announce that you can now use a forecasting service to predict service volumes and agent demands, helping you to direct your support resources more effectively. The service is also now available on Dynamics 365 Customer Service.
