0x87d127db
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VPP Apps Not Installing via Intune – Error 0x87D127DB Despite Valid Configuration
Hi everyone, We’re currently using Microsoft Intune in combination with Apple Business Manager (ABM) to provision iPhones in our organization. Our setup has worked reliably until recently: in April/May, we successfully deployed 50 iPhones without any issues. However, for the past 10 days, we’ve encountered a persistent issue: VPP apps are no longer installing automatically on newly enrolled devices. ✅ What’s working: Device registration in ABM Syncing devices from ABM to Intune Device renaming, resetting, and syncing via Intune Uninstall Apps using uninstall group of the deployment configuration on existing devices) Disabling devices in ABM and syncing changes to Intune Purchasing new apps in ABM and syncing them to Intune App license counts (total, used, available) are correctly shown in Intune ❌ What’s not working: VPP apps are not being installed. Only one or two icons appear on the home screen with a cloud symbol. Tapping them prompts a message that the app must be downloaded from the App Store. Intune consistently shows the following error: “App installation failed. 0x87D127DB (Unknown)” Occasionally, a message appears stating that VPP licenses could not be found, although all apps have sufficient licenses and Intune reflects this correctly. Troubleshooting steps taken: Devices have been reset multiple times New apps were purchased and assigned with a minimal configuration (one required group) All certificates (MDM push, VPP token, enrollment token, Apple SCIM token) are valid Apple Business Support confirms their services are operational Microsoft Support has not provided a resolution and suspects the issue lies with Apple Apple, in turn, refers us back to Microsoft At this point, we’re stuck between both vendors and are hoping someone in the community has encountered this issue or found a workaround. Has anyone else experienced this behavior or found a solution for the 0x87D127DB error with VPP apps in Intune? Thanks in advance for your help!Solved1.6KViews0likes7Comments