We’re thrilled to announce that the new Community Insights and Questions & Answers (Q&A) Insights in Yammer is now generally available.
The functionality has been in preview, and thanks to the invaluable feedback from our preview customers, it’s now ready for public release.
The new insights help community managers measure community reach and engagement, and understand the volume of knowledge created through Questions & Answers in Yammer. Community managers can find these insights through the About tab in each community.
Measure community reach and engagement
The overview section of Community insights lets you measure the reach and engagement activity in your community to help you tailor content that engages users and grows membership. The insights show both engagement and content activity, such as the number of active people in your community, and the volume of messages posted, read and reacted to by members and non-members. The data from Community Insights can be exported to CSV for the last 365 days to further analyze the data using tools such as Power BI.
Measure knowledge creation in your community
The new Community Insights also provides community managers with information about the volume of knowledge created in their community through Questions & Answers in Yammer. With this, community managers can easily measure how frequently users are asking questions, answering, and marking high quality answers as the Best Answer. Just like in the overview section, all the data from Q&A Insights can be exported to CSV.
See the official documentation:
What’s ahead
But wait there’s more… we will be previewing more Yammer insights experiences in early 2021:
- Live Events Insights: These insights help you measure the reach and engagement in your Yammer Live Events, and help you build more powerful events.
- Conversation Insights: These insights help you measure and determine the efficacy of your conversations in Yammer, and create more engaging content for your audience.
- Insights raw data: The data for insights experiences will also be made available through the Yammer data export API to enable you to build custom dashboards and insights experiences.
To learn more about these new insights experiences, please see this video.
We welcome your feedback on Community and Questions & Answers insights, or any additional insights that you’d like us to showcase. Please provide feedback through this form.
Thank you!
Yammer Insights team