New Community and Q&A Insights now available in Yammer

[Sameer Sitaram]

We’re thrilled to announce that the new Community Insights and Questions & Answers (Q&A) Insights in Yammer is now generally available.

The functionality has been in preview, and thanks to the invaluable feedback from our preview customers, it’s now ready for public release.

The new insights help community managers measure community reach and engagement, and understand the volume of knowledge created through Questions & Answers in Yammer. Community managers can find these insights through the About tab in each community.

About page with entry to Community Insights

Measure community reach and engagement

Community Insights Overivew

The overview section of Community insights lets you measure the reach and engagement activity in your community to help you tailor content that engages users and grows membership. The insights show both engagement and content activity, such as the number of active people in your community, and the volume of messages posted, read and reacted to by members and non-members. The data from Community Insights can be exported to CSV for the last 365 days to further analyze the data using tools such as Power BI.

Measure knowledge creation in your community

Q&A Insights for your Community

The new Community Insights also provides community managers with information about the volume of knowledge created in their community through Questions & Answers in Yammer. With this, community managers can easily measure how frequently users  are asking questions, answering, and marking high quality answers as the Best Answer. Just like in the overview section, all the data from Q&A Insights can be exported to CSV. 

See the official documentation:

• Community Insights Overview
• Questions & Answers insights 

What’s ahead

But wait there’s more… we will be previewing more Yammer insights experiences in early 2021:

• Live Events Insights: These insights help you measure the reach and engagement in your Yammer Live Events, and help you build more powerful events.
• Conversation Insights: These insights help you measure and determine the efficacy of your conversations in Yammer, and create more engaging content for your audience.
• Insights raw data: The data for insights experiences will also be made available through the Yammer data export API to enable you to build custom dashboards and insights experiences.

To learn more about these new insights experiences, please see this video.

We welcome your feedback on Community and Questions & Answers insights, or any additional insights that you’d like us to showcase. Please provide feedback through this form.

Thank you!
Yammer Insights team

[Darrel Richardson]

Looks good. Can it show community members by join date? 

[Michael Holste]

Hi Darrel, 

These insights show activity with the ability to select different date ranges and export the data. There isn't the ability to see join by date for a particular user. 

[suzieausten]

I'm so excited about this @Sameer Sitaram ! This is what we've been looking for to help us drive adoption. 

[Natalia Nemkovich]

Hi! Is there any chance to get back insights for 365 days? For my network, it is a bad idea to remove this period, especially in December :) We promoted Group Insights among users as a quick and easy way for anyone to check out the dynamics of the community, I am not sure that people will be building PBI reports. 

[Murfk27]

Anyone experience your changes not saving in excel from a downloaded insight report (CSV)?  Why would this happen and how do I resolve?  

[suzieausten]

Yes, I have @Murfk27. CSV files don't retain any formatting changes. To save the changes, you'll need to convert the file to an Excel Spreadsheet (XLS) and then it will retain any formatting and other changes. 

[Murfk27]

Great, thank you! @suzieausten