We’re thrilled to announce that the new Community Insights and Questions & Answers (Q&A) Insights in Yammer is now generally available.
The functionality has been in preview, and thanks to the invaluable feedback from our preview customers, it’s now ready for public release.
The new insights help community managers measure community reach and engagement, and understand the volume of knowledge created through Questions & Answers in Yammer. Community managers can find these insights through the About tab in each community.
About page with entry to Community Insights
Measure community reach and engagement
Community Insights Overivew
The overview section of Community insights lets you measure the reach and engagement activity in your community to help you tailor content that engages users and grows membership. The insights show both engagement and content activity, such as the number of active people in your community, and the volume of messages posted, read and reacted to by members and non-members. The data from Community Insights can be exported to CSV for the last 365 days to further analyze the data using tools such as Power BI.
Measure knowledge creation in your community
Q&A Insights for your Community
The new Community Insights also provides community managers with information about the volume of knowledge created in their community through Questions & Answers in Yammer. With this, community managers can easily measure how frequently users are asking questions, answering, and marking high quality answers as the Best Answer. Just like in the overview section, all the data from Q&A Insights can be exported to CSV.