RDS 2019 html5 webclient not connecting

[JimCho1368]

not sure what i did wrong or missed but when using html5 webclient i am unable to connect to the rds farm, but if i download the rdp file from the webclient instead, a connection happens

attached is the log from html5 webclient

***

2021-12-24T03:37:49.834Z Exception: Possibly unhandled rejection: backdrop click Cause: undefined
at Object.Logger.a.error (https://cccrdswa/rdweb/webclient/js/client.0e63c3e9.js:1:3060),at https://cccrdswa/rdweb/webclient/js/client.0e63c3e9.js:8:26100,at i (https://cccrdswa/rdweb/webclient/js/components.cf2fa554.js:5:27560),at m.$digest (https://cccrdswa/rdweb/webclient/js/components.cf2fa554.js:6:1569),at https://cccrdswa/rdweb/webclient/js/components.cf2fa554.js:6:3286,at lc.completeTask (https://cccrdswa/rdweb/webclient/js/components.cf2fa554.js:6:9074),at https://cccrdswa/rdweb/webclient/js/components.cf2fa554.js:4:15051
2021-12-24T03:37:50.888Z RdpFileParser(NORM): Setting "redirectclipboard" = "0"
2021-12-24T03:37:50.888Z RdpFileParser(NORM): Setting "redirectprinters" = "0"
2021-12-24T03:37:50.888Z RdpFileParser(NORM): Setting "redirectcomports" = "1"
2021-12-24T03:37:50.888Z RdpFileParser(NORM): Setting "redirectsmartcards" = "0"
2021-12-24T03:37:50.889Z RdpFileParser(NORM): Setting "devicestoredirect" = ""
2021-12-24T03:37:50.889Z RdpFileParser(NORM): Setting "drivestoredirect" = ""
2021-12-24T03:37:50.889Z RdpFileParser(NORM): Setting "session bpp" = "32"
2021-12-24T03:37:50.889Z RdpFileParser(NORM): Setting "prompt for credentials on client" = "1"
2021-12-24T03:37:50.889Z RdpFileParser(NORM): Setting "server port" = "3389"
2021-12-24T03:37:50.889Z RdpFileParser(NORM): Setting "allow font smoothing" = "1"
2021-12-24T03:37:50.890Z RdpFileParser(NORM): Setting "promptcredentialonce" = "0"
2021-12-24T03:37:50.890Z RdpFileParser(NORM): Setting "gatewayusagemethod" = "0"
2021-12-24T03:37:50.890Z RdpFileParser(NORM): Setting "gatewayprofileusagemethod" = "1"
2021-12-24T03:37:50.890Z RdpFileParser(NORM): Setting "gatewaycredentialssource" = "0"
2021-12-24T03:37:50.890Z RdpFileParser(NORM): Setting "full address" = "CCCRDSCB.CANADATOSEKI.COM"
2021-12-24T03:37:50.890Z RdpFileParser(NORM): Setting "workspace id" = "CCCRDSCB.canadatoseki.com"
2021-12-24T03:37:50.891Z RdpFileParser(NORM): Setting "use redirection server name" = "1"
2021-12-24T03:37:50.891Z RdpFileParser(NORM): Setting "loadbalanceinfo" = "tsv://MS Terminal Services Plugin.1.Desk_2016"
2021-12-24T03:37:50.891Z RdpFileParser(NORM): Setting "use multimon" = "1"
2021-12-24T03:37:50.892Z RdpFileParser(NORM): Setting "alternate full address" = "CCCRDSCB.CANADATOSEKI.COM"
2021-12-24T03:37:50.892Z RdpFileParser(NORM): Setting "signscope" = "Full Address,Alternate Full Address,Use Redirection Server Name,Server Port,GatewayUsageMethod,GatewayProfileUsageMethod,GatewayCredentialsSource,PromptCredentialOnce,RedirectPrinters,RedirectCOMPorts,RedirectSmartCards,RedirectClipboard,DevicesToRedirect,DrivesToRedirect,LoadBalanceInfo"
2021-12-24T03:37:50.892Z RdpFileParser(NORM): Setting "signature" = "AQABAAEAAACuCgAAMIIKqgYJKoZIhvcNAQcCoIIKmzCCCpcCAQExDzANBglghkgB  ZQMEAgEFADALBgkqhkiG9w0BBwGggglWMIIDyjCCArKgAwIBAgIQOU4zucJIK4pB  g6eE+qwQMzANBgkqhkiG9w0BAQUFADBXMRMwEQYKCZImiZPyLGQBGRYDY29tMRww  GgYKCZImiZPyLGQBGRYMY2FuYWRhdG9zZWtpMSIwIAYDVQQDExljYW5hZGF0b3Nl  a2ktQ0NDLURDMy1DQS0xMB4XDTE5MDQyOTEyMTMxOVoXDTI0MDQyOTEyMjMxOVow  VzETMBEGCgmSJomT8ixkARkWA2NvbTEcMBoGCgmSJomT8ixkARkWDGNhbmFkYXRv  c2VraTEiMCAGA1UEAxMZY2FuYWRhdG9zZWtpLUNDQy1EQzMtQ0EtMTCCASIwDQYJ  KoZIhvcNAQEBBQADggEPADCCAQoCggEBAM3Y5ctQlo/lWi8icu6Gb5eZ0iOPWVRy  m31irj1n5WXVbCqlD84xU7N3kZkOir8tnhx67XLw15cpJlynczkX+txsZO3oDOWc  0j1dpOZUiVm05Z1kC9g9th50Tun6rUfOvPqc3N4ksQI/S0Mmz4SCht1kwYi/xUIB  Fmuw6RkB6doVhWcyaMnSB/w9DMQT/Zsi/ot+pFC1u6vj1Ez8iSNotA5jWzGhRnJa  vmSQ2VnlgYbNh+KqaptQPo8yAwN7sNcyeR5NCybV04YG3cTlvEUYZ6dgmgUjiXHh  QgQfb0l6Ips9dbjNCk2e2P4dZKVZfNkhKb8JnZj3rJ6X8kOrfxPmcI0CAwEAAaOB  kTCBjjATBgkrBgEEAYI3FAIEBh4EAEMAQTAOBgNVHQ8BAf8EBAMCAYYwDwYDVR0T  AQH/BAUwAwEB/zAdBgNVHQ4EFgQUN8rAtiI8RW1yALZpzWbD9DHNHiUwEgYJKwYB  BAGCNxUBBAUCAwEAATAjBgkrBgEEAYI3FQIEFgQUyEO02sruIgo1O4lqGeuNSjSq  StIwDQYJKoZIhvcNAQEFBQADggEBAFM4TeOipuUt8jhXhB/falr2/8XXirBqyNhi  jsAfMTjjTlZCrebeFTaereOTRGAgQ8RF75eJ34j6Pc8xrRWX3u8wAw6/lbHZ6yzy  YnKjbmj7tbLYOzSDPmwTBm03M+rS0A3ootsxBU9AuAxdXZsZCTZdD4e6oVWKMMIx  j8SV6QwCJNmTK+f8rnOfYaAv70vxE3mYYd9ee9ATE+ENGCUChYNK3HdHSCtQkXWt  NfxTUAgW8gGHW+sCk4cXOo754cjyhE6k991WudeQZ51pO0EAgSbdNeCBJgbBfMN6  vEU5BdoVfB2PJVTkSWc/ze3vdHJbw6qtsRwtkyven/Rwa+cLGwowggWEMIIEbKAD  AgECAhM5AAAAQQYotnK+LqR1AAEAAABBMA0GCSqGSIb3DQEBBQUAMFcxEzARBgoJ  kiaJk/IsZAEZFgNjb20xHDAaBgoJkiaJk/IsZAEZFgxjYW5hZGF0b3Nla2kxIjAg  BgNVBAMTGWNhbmFkYXRvc2VraS1DQ0MtREMzLUNBLTEwHhcNMjExMTI2MjEyMjMz  WhcNMjMxMTI2MjEyMjMzWjBnMQswCQYDVQQGEwJjYTELMAkGA1UECBMCQkMxEjAQ  BgNVBAcTCUNvcXVpdGxhbTEWMBQGA1UEChMNQ29sb3IgQ29tcGFzczEMMAoGA1UE  CxMDUkRTMREwDwYDVQQDEwhSRFMgQ2VydDCBnzANBgkqhkiG9w0BAQEFAAOBjQAw  gYkCgYEAqHjZ5aKMR9xgGC6M/4hdBwaBu+9ZmOQ/uQaoufLCwAn9CBgna9vULuGB  BJ6LhKMqmu1jpixE7Il4LLPZ5khxaO/dAzJgjqpyFQijv3IaKA7WuxMFmzZ16DPf  9HYWk8MNh75Q7KFH9uQhULh2VT0xUTyTjS+Serukgj2LxrjyVkECAwEAAaOCArsw  ggK3MA4GA1UdDwEB/wQEAwIFoDATBgNVHSUEDDAKBggrBgEFBQcDATB4BgkqhkiG  9w0BCQ8EazBpMA4GCCqGSIb3DQMCAgIAgDAOBggqhkiG9w0DBAICAIAwCwYJYIZI  AWUDBAEqMAsGCWCGSAFlAwQBLTALBglghkgBZQMEAQIwCwYJYIZIAWUDBAEFMAcG  BSsOAwIHMAoGCCqGSIb3DQMHMB0GA1UdDgQWBBRqkQEEMGUbfdGDDpjwcVK1Ndf+  JzAfBgNVHSMEGDAWgBQ3ysC2IjxFbXIAtmnNZsP0Mc0eJTCB3wYDVR0fBIHXMIHU  MIHRoIHOoIHLhoHIbGRhcDovLy9DTj1jYW5hZGF0b3Nla2ktQ0NDLURDMy1DQS0x  KDEpLENOPWNjYy1kYzMsQ049Q0RQLENOPVB1YmxpYyUyMEtleSUyMFNlcnZpY2Vz  LENOPVNlcnZpY2VzLENOPUNvbmZpZ3VyYXRpb24sREM9Y2FuYWRhdG9zZWtpLERD  PWNvbT9jZXJ0aWZpY2F0ZVJldm9jYXRpb25MaXN0P2Jhc2U/b2JqZWN0Q2xhc3M9  Y1JMRGlzdHJpYnV0aW9uUG9pbnQwgdAGCCsGAQUFBwEBBIHDMIHAMIG9BggrBgEF  BQcwAoaBsGxkYXA6Ly8vQ049Y2FuYWRhdG9zZWtpLUNDQy1EQzMtQ0EtMSxDTj1B  SUEsQ049UHVibGljJTIwS2V5JTIwU2VydmljZXMsQ049U2VydmljZXMsQ049Q29u  ZmlndXJhdGlvbixEQz1jYW5hZGF0b3Nla2ksREM9Y29tP2NBQ2VydGlmaWNhdGU/  YmFzZT9vYmplY3RDbGFzcz1jZXJ0aWZpY2F0aW9uQXV0aG9yaXR5MCEGCSsGAQQB  gjcUAgQUHhIAVwBlAGIAUwBlAHIAdgBlAHIwDQYJKoZIhvcNAQEFBQADggEBAKox  Vmp+TRtRz1oY0J3/dimB9FQ3IZtgtNUF1Y50zM4v2jMjv+UXomGE/Qwnd/konjZ8  4mtvO6fW7XXtati9fP0RCT/bSin4E/uIvPnYJjpibzcTaxh/rC2FQh6eDCVSSu7f  /rAbCq2zrJ5+VJbh5ylesPgnk3u1hAS8Rn5uPBaJOddtUhZVHp5yhQP1wQ0Jq7JO  8oxHridU3wQWsFafuh+P7e5X8zyUy85EF0xHGLmwo0lJ87tuGjANGasu/Rr46iZ+  XvpH5uIGhceUeSz2AM1yZaJNWRe7CTnh+YxdqUKcBB6cp7O90fwrNviUXfblb4M6  K3MP+tbJWVPtzWcP8r4xggEYMIIBFAIBATBuMFcxEzARBgoJkiaJk/IsZAEZFgNj  b20xHDAaBgoJkiaJk/IsZAEZFgxjYW5hZGF0b3Nla2kxIjAgBgNVBAMTGWNhbmFk  YXRvc2VraS1DQ0MtREMzLUNBLTECEzkAAABBBii2cr4upHUAAQAAAEEwDQYJYIZI  AWUDBAIBBQAwDQYJKoZIhvcNAQEBBQAEgYAvT2AVE6/Gn4XtV5Ac3osGnA0lMsP0  oy99EsFsy5HTO3ABvvY7rvkP9y6CRRkv44Yjs6Qbw2K3Tr2PbqwpAKRBTXgG0JVt  F8NISwcmGq8QxRpp6BzDlpnDY4QrEZth9x36RfzdkgLBaPupzVlBuARWYZm48M7W  o3XqXfd4F9Ojiw==  "
2021-12-24T03:37:50.896Z [ConnectionFactory] Creating connection to: 
2021-12-24T03:37:50.896Z [object Object]
2021-12-24T03:37:50.898Z RdClientConnectionProxy::Create(NORM): LibRDP version: 1.26.0
2021-12-24T03:37:50.898Z RdClientConnectionProxy::Create(NORM): loading webworkers from path: https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js
2021-12-24T03:37:50.904Z WebWorker(NORM): Created Webworker with path: https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js onMessage: HandleConnectionMessage
2021-12-24T03:37:50.917Z [SessionProvider] Connection created event received.
2021-12-24T03:37:50.918Z [SessionProvider] Session created received in provider
2021-12-24T03:37:50.919Z [SessionViewModel] Session created event received for: 92a63ca5-cf86-449c-920e-d00bcddfd28e
2021-12-24T03:37:50.919Z [Connection] Connection.connect called
2021-12-24T03:37:50.920Z [SessionViewModel] Received monitorBound event on UI layer
2021-12-24T03:37:50.920Z [Connection] Using default scaleFatcor of 1
2021-12-24T03:37:50.928Z [Session] Session focus changed to true id:92a63ca5-cf86-449c-920e-d00bcddfd28e window id:null
2021-12-24T03:37:50.928Z [SessionViewModel] Session focused event received in view model session id: 92a63ca5-cf86-449c-920e-d00bcddfd28e
2021-12-24T03:37:50.928Z Setting KeyboardLayout :1033 KeyboardType :[object Object] KeyboardSubType :0
2021-12-24T03:37:50.929Z Value of UseConnectionWebWorkers flag = true
2021-12-24T03:37:51.708Z Connection(NORM): Connection created with correlation ID={70b25b4b-e113-46cd-99e5-36a26f250000}
2021-12-24T03:37:51.713Z DVCManager(NORM): Registered plugin DisplayControlGraphicsPlugin
2021-12-24T03:37:51.714Z DVCManager(NORM): Registered plugin InputPlugin
2021-12-24T03:37:51.715Z DVCManager(NORM): Registered plugin GfxChannelGraphicsPlugin
2021-12-24T03:37:51.748Z Connection(NORM): Using WebSocket Protocol wss
2021-12-24T03:37:51.751Z DVCManager(NORM): Creating plugin DisplayControlGraphicsPlugin
2021-12-24T03:37:51.752Z DVCManager(NORM): Registering a listener for DVC Microsoft::Windows::RDS::DisplayControl
2021-12-24T03:37:51.754Z DVCManager(NORM): Creating plugin GfxChannelGraphicsPlugin
2021-12-24T03:37:51.756Z DVCManager(NORM): Registering a listener for DVC Microsoft::Windows::RDS::Graphics
2021-12-24T03:37:51.758Z DVCManager(NORM): Creating plugin InputPlugin
2021-12-24T03:37:51.759Z DVCManager(NORM): Registering a listener for DVC Microsoft::Windows::RDS::Input
2021-12-24T03:37:51.765Z WebSocketTransport(NORM): Connection process begun for url=wss://CCCRDSCB.CANADATOSEKI.COM:3392/rdp
2021-12-24T03:37:51.802Z [Connection] Connection state changed to: Opening remote port
2021-12-24T03:37:51.845Z WebSocketTransport(ERR): WebSocket error received for url=wss://CCCRDSCB.CANADATOSEKI.COM:3392/rdp
    websockettransport.cpp(304): OnErrorFromJS()
at Object.Logger.a.errorWithoutTimestamp (https://cccrdswa/rdweb/webclient/js/client.0e63c3e9.js:1:2848),at Function.<anonymous> (https://cccrdswa/rdweb/webclient/js/client.0e63c3e9.js:8:27201),at methodCaller_emscripten$$val_$emscripten$$val_emscripten$$val$ (eval at new_ (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:202101), <anonymous>:6:26),at __emval_call_method (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:223991),at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[12411]:0x5a1b56,at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[2970]:0x164393,at invoke_viiiii (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:274922),at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[4441]:0x1e8975,at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[2973]:0x1643e1,at invoke_viii (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:274379),at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[1708]:0xa892c,at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[2359]:0xef77a,at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[2975]:0x164410,at invoke_vii (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:274037),at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[12115]:0x59813c,at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[2975]:0x164410,at invoke_vii (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:274037),at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[859]:0x454e7,at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[2973]:0x1643e1,at dynCall_viii_571 (eval at makeDynCaller (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:198614), <anonymous>:4:12),at OnMessageCallback$Invoke [as Invoke] (eval at new_ (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:202101), <anonymous>:9:1),at Worker.<anonymous> (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:105182)
2021-12-24T03:37:51.846Z WebSocketTransport(NORM): WebSocket closed, url=wss://CCCRDSCB.CANADATOSEKI.COM:3392/rdp, wasClean=false, code=1006, reason=""
2021-12-24T03:37:51.851Z Connection(ERR): The connection generated an internal exception with disconnect code=ConnectionBroken(8), extended code=<null>, reason=WebSocket closed with code: 1006 reason: 
 Thrown in thread 557620 at:
    websockettransport.cpp(335)
Call Stack:
    Callstacks are currently disabled

    connection.cpp(1698): OnException()
at Object.Logger.a.errorWithoutTimestamp (https://cccrdswa/rdweb/webclient/js/client.0e63c3e9.js:1:2848),at Function.<anonymous> (https://cccrdswa/rdweb/webclient/js/client.0e63c3e9.js:8:27201),at methodCaller_emscripten$$val_$emscripten$$val_emscripten$$val$ (eval at new_ (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:202101), <anonymous>:6:26),at __emval_call_method (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:223991),at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[12411]:0x5a1b56,at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[2970]:0x164393,at invoke_viiiii (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:274922),at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[4441]:0x1e8975,at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[2973]:0x1643e1,at invoke_viii (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:274379),at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[1708]:0xa892c,at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[2359]:0xef77a,at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[2975]:0x164410,at invoke_vii (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:274037),at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[12115]:0x59813c,at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[2975]:0x164410,at invoke_vii (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:274037),at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[859]:0x454e7,at https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.c6230162.wasm:wasm-function[2973]:0x1643e1,at dynCall_viii_571 (eval at makeDynCaller (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:198614), <anonymous>:4:12),at OnMessageCallback$Invoke [as Invoke] (eval at new_ (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:202101), <anonymous>:9:1),at Worker.<anonymous> (https://cccrdswa/rdweb/webclient/librdp/html/librdphtml.58c5a8ad.js:86:105182)
2021-12-24T03:37:51.854Z [Connection] Disconnecting
2021-12-24T03:37:51.854Z WebSocketTransport(NORM): Connection close initiated for url=wss://CCCRDSCB.CANADATOSEKI.COM:3392/rdp, code=1000, reason="NormalClosure(1000)"
2021-12-24T03:37:51.855Z [Connection] Disconnected
2021-12-24T03:37:51.865Z [SessionViewModel] Received retireCanvas event on UI layer, connectionID=70b25b4b-e113-46cd-99e5-36a26f250000
2021-12-24T03:37:51.865Z [SessionProvider] Session disconnect received in provider
2021-12-24T03:37:51.866Z [SessionViewModel] Received didDisconnect event on UI layer
2021-12-24T03:37:51.867Z [Connection] Cleaning up connection
2021-12-24T03:37:51.868Z [SessionProvider] Connection destroyed event received.
2021-12-24T03:37:51.868Z [SessionProvider] Session disconnect received in provider
2021-12-24T03:37:51.868Z [SessionViewModel] Received didDisconnect event on UI layer
2021-12-24T03:37:51.868Z WebWorker(NORM): Destroying Webworker
2021-12-24T03:37:51.903Z [SessionViewModel] Canvas lost focus
2021-12-24T03:37:53.773Z [SessionViewModel] Session destroy event received for: 92a63ca5-cf86-449c-920e-d00bcddfd28e
2021-12-24T03:37:53.774Z [Session] Session focus changed to false id:92a63ca5-cf86-449c-920e-d00bcddfd28e window id:null
2021-12-24T03:37:53.774Z [Connection] Graphics sink not set yet, cannot set focus to: false

***