KMS Server require alternate credentials for child domain

Occasional Contributor

KMS Server require alternate credentials for child domain.
The server discover all the computers from the child domain but when I try to click on "update licence status->current credential" I get an error message "unable to connect to the wmi service on the remote machine".
When I click on "update licence status->Alternate credential" and type a admin user that belong to the child domain it works properly.
The problem here is that it prevents the server from distributing licenses automatically... And I have to do it manually by use alternate credential.
KMS Server 2012 R2.
Does anyone know the problem and know how to deal with it?



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