Kernelbase.dll error running app at terminal server environment

%3CLINGO-SUB%20id%3D%22lingo-sub-1492127%22%20slang%3D%22en-US%22%3EKernelbase.dll%20error%20running%20app%20at%20terminal%20server%20environment%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1492127%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20guys%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20here%20two%20machines%20connected%20by%20TS%20to%20a%20windows%202019%20server%2C%20several%20times%20at%20the%20day%20appears%20one%20message%20with%20the%20out%20of%20memory%20at%20the%20app%2C%20i%20was%20looking%20the%20logs%20of%20application%20and%20found%20the%20error%20that%20is%20attached%20to%20the%20post%20below%2C%20there's%20any%20configuration%20that%20i%20can%20do%20to%20solve%20this%20problem%3F%3C%2FP%3E%3CP%3E%26nbsp%3BThe%20server%20is%20running%20exsi%20and%20the%20windows%20server%20is%20installed%20at%20one%20virtual%20machine%2C%20don't%20know%20if%20this%20has%20anything%20to%20do%20with%20the%20problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EError%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENome%20do%20Log%3A%20Application%3CBR%20%2F%3EFonte%3A%20Windows%20Error%20Reporting%3CBR%20%2F%3EData%3A%2026%2F06%2F2020%2008%3A33%3A04%3CBR%20%2F%3EIdentifica%C3%A7%C3%A3o%20do%20Evento%3A1001%3CBR%20%2F%3ECategoria%20da%20Tarefa%3ANenhum%3CBR%20%2F%3EN%C3%ADvel%3A%20Informa%C3%A7%C3%B5es%3CBR%20%2F%3EPalavras-chave%3ACl%C3%A1ssico%3CBR%20%2F%3EUsu%C3%A1rio%3A%20N%2FD%3CBR%20%2F%3EComputador%3A%20SRV-PATOLOGIA.patologia.local%3CBR%20%2F%3EDescri%C3%A7%C3%A3o%3A%3CBR%20%2F%3EFalha%20no%20bucket%201249396725280138151%2C%20tipo%201%3CBR%20%2F%3ENome%20do%20Evento%3A%20APPCRASH%3CBR%20%2F%3EResposta%3A%20N%C3%A3o%20dispon%C3%ADvel%3CBR%20%2F%3EID%20do%20CAB%3A%200%3C%2FP%3E%3CP%3EAssinatura%20do%20problema%3A%3CBR%20%2F%3EP1%3A%20PathoControl7.exe%3CBR%20%2F%3EP2%3A%208.124.274.292%3CBR%20%2F%3EP3%3A%202a425e19%3CBR%20%2F%3EP4%3A%20KERNELBASE.dll%3CBR%20%2F%3EP5%3A%2010.0.17763.1192%3CBR%20%2F%3EP6%3A%20f0fb96d7%3CBR%20%2F%3EP7%3A%200eedfade%3CBR%20%2F%3EP8%3A%2000122552%3CBR%20%2F%3EP9%3A%3CBR%20%2F%3EP10%3A%3C%2FP%3E%3CP%3EArquivos%20anexados%3A%3CBR%20%2F%3E%5C%5C%3F%5CC%3A%5CProgramData%5CMicrosoft%5CWindows%5CWER%5CTemp%5CWERC317.tmp.dmp%3CBR%20%2F%3E%5C%5C%3F%5CC%3A%5CProgramData%5CMicrosoft%5CWindows%5CWER%5CTemp%5CWERC385.tmp.WERInternalMetadata.xml%3CBR%20%2F%3E%5C%5C%3F%5CC%3A%5CProgramData%5CMicrosoft%5CWindows%5CWER%5CTemp%5CWERC396.tmp.xml%3CBR%20%2F%3E%5C%5C%3F%5CC%3A%5CProgramData%5CMicrosoft%5CWindows%5CWER%5CTemp%5CWERC394.tmp.csv%3CBR%20%2F%3E%5C%5C%3F%5CC%3A%5CProgramData%5CMicrosoft%5CWindows%5CWER%5CTemp%5CWERC3B4.tmp.txt%3C%2FP%3E%3CP%3EEsses%20arquivos%20talvez%20estejam%20dispon%C3%ADveis%20em%3A%3CBR%20%2F%3E%5C%5C%3F%5CC%3A%5CProgramData%5CMicrosoft%5CWindows%5CWER%5CReportArchive%5CAppCrash_PathoControl7.ex_d753fd4fcd8e85a8e7d68488eb14ca68c48db1_d203860a_0191c912%3C%2FP%3E%3CP%3ES%C3%ADmbolo%20da%20an%C3%A1lise%3A%3CBR%20%2F%3EVerificando%20novamente%20se%20h%C3%A1%20uma%20solu%C3%A7%C3%A3o%3A%200%3CBR%20%2F%3EID%20do%20Relat%C3%B3rio%3A%20f95a6655-2229-40c3-a304-8e92fccbe52a%3CBR%20%2F%3EStatus%20do%20Relat%C3%B3rio%3A%20268435456%3CBR%20%2F%3EBucket%20com%20hash%3A%206629d948ec96e1509156bfb3b9dbe3a7Guid%20do%20CAB%3A%200%3CBR%20%2F%3EXML%20de%20Evento%3A%3CBR%20%2F%3E%3CEVENT%20xmlns%3D%22%26quot%3B%26lt%3BA%22%20href%3D%22http%3A%2F%2Fschemas.microsoft.com%2Fwin%2F2004%2F08%2Fevents%2Fevent%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%22%3E%3CA%20href%3D%22http%3A%2F%2Fschemas.microsoft.com%2Fwin%2F2004%2F08%2Fevents%2Fevent%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttp%3A%2F%2Fschemas.microsoft.com%2Fwin%2F2004%2F08%2Fevents%2Fevent%3C%2FA%3E%22%26gt%3B%3CBR%20%2F%3E%3CSYSTEM%3E%3CBR%20%2F%3E%3CPROVIDER%20name%3D%22%26quot%3BWindows%22%20error%3D%22%22%20reporting%3D%22%22%3E%3C%2FPROVIDER%3E%3CBR%20%2F%3E%3CEVENTID%20qualifiers%3D%22%26quot%3B0%26quot%3B%22%3E1001%3C%2FEVENTID%3E%3CBR%20%2F%3E%3CLEVEL%3E4%3C%2FLEVEL%3E%3CBR%20%2F%3E%3CTASK%3E0%3C%2FTASK%3E%3CBR%20%2F%3E%3CKEYWORDS%3E0x80000000000000%3C%2FKEYWORDS%3E%3CBR%20%2F%3E%3CTIMECREATED%20systemtime%3D%22%26quot%3B2020-06-26T11%3A33%3A04.570269000Z%26quot%3B%22%3E%3C%2FTIMECREATED%3E%3CBR%20%2F%3E%3CEVENTRECORDID%3E4721%3C%2FEVENTRECORDID%3E%3CBR%20%2F%3E%3CCHANNEL%3EApplication%3C%2FCHANNEL%3E%3CBR%20%2F%3E%3CCOMPUTER%3ESRV-PATOLOGIA.patologia.local%3C%2FCOMPUTER%3E%3CBR%20%2F%3E%3CSECURITY%3E%3C%2FSECURITY%3E%3CBR%20%2F%3E%3C%2FSYSTEM%3E%3CBR%20%2F%3E%3CEVENTDATA%3E%3CBR%20%2F%3E%3CDATA%3E1249396725280138151%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E1%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3EAPPCRASH%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3EN%C3%A3o%20dispon%C3%ADvel%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E0%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3EPathoControl7.exe%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E8.124.274.292%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E2a425e19%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3EKERNELBASE.dll%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E10.0.17763.1192%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3Ef0fb96d7%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E0eedfade%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E00122552%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E%3CBR%20%2F%3E%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E%3CBR%20%2F%3E%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E%3CBR%20%2F%3E%5C%5C%3F%5CC%3A%5CProgramData%5CMicrosoft%5CWindows%5CWER%5CTemp%5CWERC317.tmp.dmp%3CBR%20%2F%3E%5C%5C%3F%5CC%3A%5CProgramData%5CMicrosoft%5CWindows%5CWER%5CTemp%5CWERC385.tmp.WERInternalMetadata.xml%3CBR%20%2F%3E%5C%5C%3F%5CC%3A%5CProgramData%5CMicrosoft%5CWindows%5CWER%5CTemp%5CWERC396.tmp.xml%3CBR%20%2F%3E%5C%5C%3F%5CC%3A%5CProgramData%5CMicrosoft%5CWindows%5CWER%5CTemp%5CWERC394.tmp.csv%3CBR%20%2F%3E%5C%5C%3F%5CC%3A%5CProgramData%5CMicrosoft%5CWindows%5CWER%5CTemp%5CWERC3B4.tmp.txt%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E%5C%5C%3F%5CC%3A%5CProgramData%5CMicrosoft%5CWindows%5CWER%5CReportArchive%5CAppCrash_PathoControl7.ex_d753fd4fcd8e85a8e7d68488eb14ca68c48db1_d203860a_0191c912%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E%3CBR%20%2F%3E%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E0%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3Ef95a6655-2229-40c3-a304-8e92fccbe52a%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E268435456%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E6629d948ec96e1509156bfb3b9dbe3a7%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E0%3C%2FDATA%3E%3CBR%20%2F%3E%3C%2FEVENTDATA%3E%3CBR%20%2F%3E%3C%2FEVENT%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENome%20do%20aplicativo%20com%20falha%3A%20PathoControl7.exe%2C%20vers%C3%A3o%3A%208.124.274.292%2C%20carimbo%20de%20data%2Fhora%3A%200x2a425e19%3CBR%20%2F%3ENome%20do%20m%C3%B3dulo%20com%20falha%3A%20KERNELBASE.dll%2C%20vers%C3%A3o%3A%2010.0.17763.1192%2C%20carimbo%20de%20data%2Fhora%3A%200xf0fb96d7%3CBR%20%2F%3EC%C3%B3digo%20de%20exce%C3%A7%C3%A3o%3A%200x0eedfade%3CBR%20%2F%3EDeslocamento%20da%20falha%3A%200x00122552%3CBR%20%2F%3EID%20do%20processo%20com%20falha%3A%200x2a54%3CBR%20%2F%3EHora%20de%20in%C3%ADcio%20do%20aplicativo%20com%20falha%3A%200x01d64bb8666a3c2c%3CBR%20%2F%3ECaminho%20do%20aplicativo%20com%20falha%3A%20C%3A%5CPatho%20Control%5CPathoControl7.exe%3CBR%20%2F%3ECaminho%20do%20m%C3%B3dulo%20com%20falha%3A%20C%3A%5CWindows%5CSystem32%5CKERNELBASE.dll%3CBR%20%2F%3EID%20do%20Relat%C3%B3rio%3A%20ae57fd6c-0b15-45be-91f4-0955a2bcddb5%3CBR%20%2F%3ENome%20completo%20do%20pacote%20com%20falha%3A%3CBR%20%2F%3EID%20do%20aplicativo%20relativo%20ao%20pacote%20com%20falha%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20if%20somebody%20can%20help%20me.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1492127%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EWindows%20Server%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1492303%22%20slang%3D%22en-US%22%3ERe%3A%20Kernelbase.dll%20error%20running%20app%20at%20terminal%20server%20environment%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1492303%22%20slang%3D%22en-US%22%3E%3CP%3EMight%20want%20to%20confirm%20with%20the%20developer%20that%20application%20is%20supported%20for%20terminal%20server%20environment.%20They'll%20also%20be%20your%20best%20resource%20for%20debugging%20the%20application.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Hi guys,

 

I have here two machines connected by TS to a windows 2019 server, several times at the day appears one message with the out of memory at the app, i was looking the logs of application and found the error that is attached to the post below, there's any configuration that i can do to solve this problem?

 The server is running exsi and the windows server is installed at one virtual machine, don't know if this has anything to do with the problem.

 

Error:

 

Nome do Log: Application
Fonte: Windows Error Reporting
Data: 26/06/2020 08:33:04
Identificação do Evento:1001
Categoria da Tarefa:Nenhum
Nível: Informações
Palavras-chave:Clássico
Usuário: N/D
Computador: SRV-PATOLOGIA.patologia.local
Descrição:
Falha no bucket 1249396725280138151, tipo 1
Nome do Evento: APPCRASH
Resposta: Não disponível
ID do CAB: 0

Assinatura do problema:
P1: PathoControl7.exe
P2: 8.124.274.292
P3: 2a425e19
P4: KERNELBASE.dll
P5: 10.0.17763.1192
P6: f0fb96d7
P7: 0eedfade
P8: 00122552
P9:
P10:

Arquivos anexados:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC317.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC385.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC396.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC394.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC3B4.tmp.txt

Esses arquivos talvez estejam disponíveis em:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PathoControl7.ex_d753fd4fcd8e85a8e7d68488eb14ca68c48db1_d203860a_0191c912

Símbolo da análise:
Verificando novamente se há uma solução: 0
ID do Relatório: f95a6655-2229-40c3-a304-8e92fccbe52a
Status do Relatório: 268435456
Bucket com hash: 6629d948ec96e1509156bfb3b9dbe3a7Guid do CAB: 0
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-26T11:33:04.570269000Z" />
<EventRecordID>4721</EventRecordID>
<Channel>Application</Channel>
<Computer>SRV-PATOLOGIA.patologia.local</Computer>
<Security />
</System>
<EventData>
<Data>1249396725280138151</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Não disponível</Data>
<Data>0</Data>
<Data>PathoControl7.exe</Data>
<Data>8.124.274.292</Data>
<Data>2a425e19</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.17763.1192</Data>
<Data>f0fb96d7</Data>
<Data>0eedfade</Data>
<Data>00122552</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC317.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC385.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC396.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC394.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC3B4.tmp.txt</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PathoControl7.ex_d753fd4fcd8e85a8e7d68488eb14ca68c48db1_d203860a_0191c912</Data>
<Data>
</Data>
<Data>0</Data>
<Data>f95a6655-2229-40c3-a304-8e92fccbe52a</Data>
<Data>268435456</Data>
<Data>6629d948ec96e1509156bfb3b9dbe3a7</Data>
<Data>0</Data>
</EventData>
</Event>

 

Nome do aplicativo com falha: PathoControl7.exe, versão: 8.124.274.292, carimbo de data/hora: 0x2a425e19
Nome do módulo com falha: KERNELBASE.dll, versão: 10.0.17763.1192, carimbo de data/hora: 0xf0fb96d7
Código de exceção: 0x0eedfade
Deslocamento da falha: 0x00122552
ID do processo com falha: 0x2a54
Hora de início do aplicativo com falha: 0x01d64bb8666a3c2c
Caminho do aplicativo com falha: C:\Patho Control\PathoControl7.exe
Caminho do módulo com falha: C:\Windows\System32\KERNELBASE.dll
ID do Relatório: ae57fd6c-0b15-45be-91f4-0955a2bcddb5
Nome completo do pacote com falha:
ID do aplicativo relativo ao pacote com falha:

 

Thanks if somebody can help me.

 

 

1 Reply

Might want to confirm with the developer that application is supported for terminal server environment. They'll also be your best resource for debugging the application.