Installation of Freshservice probe fails at starting service

BLUF: My background is desktop administration. New job and trying to learn as I go in regard to servers.

According to inventory reports from our Freshservice ticketing system, the Freshservice probe was installed on one of our DCs and reporting back in November of last year. No real evidence of it now. When trying to install the probe on Windows Server 2019, it gets all the way to starting services and it fails. Message saying to verify that you have sufficient privileges.