Here are some steps you can take to diagnose and address the issue:
CPU and Memory Usage: Check the server's CPU and memory usage during peak load times. If either is near maximum capacity, this could be causing the performance issues.
Disk I/O: High disk usage or latency can also affect IIS performance. Ensure that the disk is not a bottleneck.
Network Utilization: Ensure that the network bandwidth is not being saturated, especially if your sites are serving large files or media.
Check IIS Configuration Settings
Application Pool Settings: Each site is typically assigned to an application pool. Check if the application pools are recycling too frequently, have low limits on the number of concurrent requests, or are configured to use fewer worker processes than needed.
Connection Limits: IIS has a setting called "Connection Limit" under "Performance" settings for each site. Make sure this setting is not too low.
Request Queue Length: Increase the queue length for your application pools. This setting determines how many requests IIS will queue for processing before it starts rejecting new requests.
Optimize Application Pools and Worker Processes
Increase the Number of Worker Processes: Consider increasing the number of worker processes in the application pool (Web Garden configuration). This allows IIS to handle more concurrent requests.
Enable 32-bit Applications: If your applications are not memory-intensive and can run in a 32-bit mode, enabling this might free up memory usage per application pool.
Recycling Settings: Review recycling settings to prevent application pool recycling during peak times, which can cause delays.
Enable IIS Logging and Monitoring
IIS Logs: Check IIS logs for any errors or warning messages that could indicate the source of the problem
Failed Request Tracing: Enable and configure Failed Request Tracing in IIS to capture detailed error information for requests that fail or take a long time to process.
Performance Monitor (PerfMon): Use Performance Monitor to track IIS-specific counters like Requests Current, Requests Queued, Request Execution Time, Processor Time, and Memory Usage.
Database Performance
If your sites rely heavily on a database (e.g., SQL Server), performance issues with the database could also cause IIS to slow down. Make sure to:
Optimize Database Queries: Review and optimize database queries to reduce load time.
Index Optimization: Ensure that your database tables have the appropriate indexes to speed up queries.
Connection Pooling: Use database connection pooling to reduce the overhead of establishing connections to the database.
Check for Any Network Bottlenecks
Firewall/Antivirus: Sometimes, firewalls or antivirus software on the server can cause delays by scanning each request. Ensure that these are configured optimally for IIS traffic.
To address the issue effectively, you may need to take a combination of the above steps. Start by identifying the most significant bottleneck (CPU, memory, disk, or network) and focus on optimizing that area first. Regular monitoring and tuning of your IIS configuration, applications, and server hardware can help prevent similar issues in the future.