Note this interface allows 2 options: 1) Wipe the device and 2) delete the partnership. “Wipe the device” is self explanatory - we remove all user-specific information from the device and return it to factory default (like a hard reset). So what is “delete the partnership” you ask? Well, when a device synchs with Exchange it pushes some information to Exchange so that the server knows about the device. This information is referred to as a “partnership” (not to be confused with an ActiveSync partnership -no relation). You can remove this partnership information by using the “delete” option on the MobileAdmin page. When would you want to “delete” a partnership. One scenario is if only
user cannot synch with Exchange when previously he/she could. It may be that this “partnership” is confused. Simply “delete” the device partnership on the MobileAdmin page and then resynch with the device. After deleting the partnership, resynch with the device. You should see a new partnership appear on the MobileAdmin page and hopefully the device synchs successfully.
the Windows Mobile 5.0 Messaging & Security Feature Pack is
currently available. The individual carriers will provide the update for the devices through their normal update channels (ROM update, etc).