First published on TechNet on Mar 20, 2007
[Today's post comes to us courtesy of Justin Crosby]
We have noticed that on some SBS 2003 installs the “
Help and Support
” service will disappear after installing Windows 2003 Service Pack 2. You may see the following error when opening "
Help and Support
" from the start menu:
---------------------------
Help and Support Error
---------------------------
Windows cannot open Help and Support because a system service is not running.
To fix this problem, start the service named 'Help and Support'.
---------------------------
OK
---------------------------
This issue is currently under investigation, however if you are currently experiencing this issue you can run the following commands to resolve the issue:
1. Open a command prompt.
2. Navigate to %windir%PCHealthHelpCtrBinaries
3. Run this command:
start /w helpsvc /svchost netsvcs /regserver /install
4. Once this command completes the Help and Support service should now appear in services.msc
5. Start the Help and Support service
Regards,
The SBS Bloggers team
[Edited 7/3/2007 for clarity]
