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loenenb's avatar
loenenb
Copper Contributor
Nov 22, 2018

Storage Migration Service - Can't open transfer and error logs after migrating data

Hi Community,   After migrating a drive I'm trying to see which file transfers failed and why but I'm getting this message when trying to open either the transfer log or the errors only log:   Tr...
chatro9314's avatar
chatro9314
Copper Contributor
Feb 11, 2019

Try adjusting the timeout values on the orchestrator server. If you're migrating a lot of data the default value may be to short.

  1. Edit "C:\Windows\SMS\Microsoft.StorageMigration.Service.exe.config" and change the sendTimeout from 1 to 10 minutes.

         <bindings>

               <netTcpBinding>

                 <binding name="NetTcpBindingSms"

                          sendTimeout="00:10:00"

  2. Add the following registry key to change the WCF client timeout from 1 to 10 minutes as well.

    reg add HKLM\Software\Microsoft\SMSPowershell /v WcfOperationTimeoutInMinutes /t REG_DWORD /d 10

  3. Restart the SMS services on the orchestrator server.
shelly152's avatar
shelly152
Copper Contributor
Jul 27, 2020

chatro9314 

The only account that has full control is the Trusted Installer for me. So it will not allow me to change the config file.

  • ExodusIntegrityServices's avatar
    ExodusIntegrityServices
    Copper Contributor
    Nov 18, 2020
    I wonder if this is a new issue. Easy enough to take ownership and change permissions. I just wonder if there is a more appropriate method that may be less of a security issue to achieve this edit. Sad part is the document that is listed with Microsoft doesn't even mention any of this. Is this something new on Server 2019 that was overlooked? Did a patch do this? Who knows, I guess it's time to keep on digging. Let me see how much time I can invest into this before I just blow away the permissions.
    • Goldleader80's avatar
      Goldleader80
      Copper Contributor
      Dec 14, 2020

       i have this issue.  I have just done a transfer of a 1.9 TB drive with just over 2 million files on but have 18 files that have failed and really need to know which ones.  I can download the Transfer log/Migrated users log/Migrated groups log but the Error log fails with the error:

       

      Ensure port TCP/445 (SMB File and Print Sharing) is open on the orchestrator server.  The error was:  [0x8000] Unknown service error.

       

      I have rebooted the Orchestrator server, turned the Windows Defender Firewall off (there is no other firewall), I have increased the NetTcpBindingSms Time out to 10 minutes as others have suggested.  But none of these have worked.  Please could you help me get the log so I can find what the missing 18 files are.

       

      Also when downloading the Transfer log it doesn't appear to have all 2 million files within, it is only showing the files from one of the shares and not all the shares that have been migrated, how do I download all files log?

       

      • khmorris's avatar
        khmorris
        Copper Contributor
        Sep 01, 2023

        Goldleader80 I'm having this same issue. Did you ever find a solution? Thanks.

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