How to Fix Windows Update Error Code 0x80073712 (KB5028169)

Copper Contributor

I am trying to install this update on server 2016 standard version. But it shows failed , then try to latest update install then it shows Windows Update Error Code 0x80073712. Update troubleshooting shows below pictures error. I am trying by DISM ,it shows below pictures error. Please guide me what can I do?




1 Reply



Hello Masud Parvez,

after having a look at the Microsoft documentation concerning the topic of repairing Windows images here: I may have a suggestion to solve your problem.
Since you got an error message while using the command "Dism /Online /Cleanup-Image /ScanHealth" it would be good to know if the image is error free, repairable or irreparable, for this you have to use the following command "Dism /Online /Cleanup-Image /CheckHealth", if the image can be repaired it might be possible to repair it with the following command: "Dism /Online /Cleanup-Image /RestoreHealth".
You can also find the "2023-07 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5028169)" in the Microsoft Update Catalog at the following URL: from there you can directly download the Windows Update Package file which you can install on your Windows Server 2016.

Even if it is only a suggestion, I hope I could help you in some way.

With kind regards
Liberato Giuseppe Fusco