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wdoornweerd
Copper Contributor
Sep 19, 2024
Status:
Closed

Dynamics 365 App Outlook - tracking e-mail should consider "from" for owner

When tracking an e-mail with D365 App for Outlook, the system evaluates the To, Cc, and Bcc recipient list in order until an appropriate owner is found. The owner is selected from the first recipient list it’s found in. The system checks each recipient and verifies that the owner of the associated mailbox is authorized to be the owner of the email.

 

It will be much easier, if the DeliverPromote action determines the From field as well. Since when you are tracking an e-email from Outlook as a user, it is expected that you will be the owner of the record. Please consider this!

  • Allen's avatar
    Allen
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