SOLVED

What determines which reply is shown under the original post in the discussion list?

Iron Contributor

When I look at the list of discussions in any of the discussion boards, if a post has any replies, one of the replies shows up underneath the original post. I would expect this to be the most recent reply. However, if a post has more than one reply, the reply that shows up is always an earlier reply.

 

I am interested to learn the logic behind this decision. Is there is any logic to which reply is shown, or is one selected randomly?

11 Replies

@RyanSteele-CoV 

I guess you may change behaviour in settings

image.png

Hi!@SergeiBaklan 

The problem, which I can't understand either, is that there is one answer all the time ->under the post, even though there are newer answers, here's an example:

A1_0-1713036053856.png

Yes, definitely ( no logic )

 

Given that I have not received any sort of official response, I am left to assume that this is yet another bug. It's a shame that the Tech Community is not enough of a priority for Microsoft for devote the resources to make it a well-functioning service.

@A1-A1 

Sorry, missed this your post. Will check, right now not sure. It works as it worked for years, I didn't play with settings for a long while.

Hello! Our technical lead is out of office this week, but I've forwarded your question to him to take a look.

@SergeiBaklan 

This setting you mention is for the order -> (Post Topics),

It doesn't apply to replies to a post.

This means that the list includes the first topics > that have been answered, but you can see the replies below the post, which are moderated automatically.

@SergeiBaklan 

I've changed the default settings:

A1_0-1713296674906.png

Now it looks like this:

A1_0-1713296924705.png

 

 

best response confirmed by RyanSteele-CoV (Iron Contributor)
Solution

@RyanSteele-CoV 

 

So the answer to this is two fold, if you are referring to the order of the replies under the topic (on the topic page) then that is controlled by the setting that @A1-A1 and @SergeiBaklan were discussing. Note: Threaded doesn't work.

 

If your referring to the 'first reply' view you get on the board or the category level i.e. 

Allen_0-1713791697400.png

 

This is either:

  1. The accepted solution
  2. The most recent reply at level 1 of the conversation
  3. a pinned reply

Except.. (there is always one isn't there).. this view is also cached for anywhere between 1-30 minutes depending on if your logged in, when it was last updated in the server side cache etc etc..

 

I don't especially like this inconsistent behavior and its something high on my list of 'to do better' when we finally release the newer version of the platform later this year.

 

 

@Allen  

In this post below is the best answer confirmed by Microsoft, does that mean that it manually has to be pinned to be visible in the list below the post?

How do you merge your old account on this forum? - Microsoft Community Hub

Hi @Allen, and thanks for your response. The "'first reply' view you get on the board or the category level" is indeed what I was referring to. I'm glad to hear the issue has been acknowledged and that there may be improvements coming.

1 best response

Accepted Solutions
best response confirmed by RyanSteele-CoV (Iron Contributor)
Solution

@RyanSteele-CoV 

 

So the answer to this is two fold, if you are referring to the order of the replies under the topic (on the topic page) then that is controlled by the setting that @A1-A1 and @SergeiBaklan were discussing. Note: Threaded doesn't work.

 

If your referring to the 'first reply' view you get on the board or the category level i.e. 

Allen_0-1713791697400.png

 

This is either:

  1. The accepted solution
  2. The most recent reply at level 1 of the conversation
  3. a pinned reply

Except.. (there is always one isn't there).. this view is also cached for anywhere between 1-30 minutes depending on if your logged in, when it was last updated in the server side cache etc etc..

 

I don't especially like this inconsistent behavior and its something high on my list of 'to do better' when we finally release the newer version of the platform later this year.

 

 

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