Forum Discussion
MVPs shouldn't choose the best response on behalf of the users
Community ManagerHi all,
Thanks for the great exchange here, I have to confess I have deliberately stayed out of this conversation, why? Well I am an expert in online communities and more specifically how to setup and configure the Khoros community platform. That doesn't mean I know everything and its always good to see an open an honest exchange of views.
There maybe a part of this you are not considering though. Specifically:
- Best Responses (Accepted solutions) are used to help rank results in community search. Removing it would potentially make it harder for users to find content that has solutions
- When a post is marked as best response that question / answer set feeds into the global search engines (Bing, Google etc) who support Q&A metadata. Posts without a best response do not get listed in the Q&A results at all.
- In every community I have managed with this feature, OPs have low engagement with marking a post as an accepted solution / best response, which means the above benefits are not realised. The way to combat that is to allow your superusers - MVPs in the Microsoft World - (knowledgeable users who have a vested interest in getting the correct answers out to customers) to mark posts as accepted solutions / best solutions. Of course in those communities, as with ours, its subject to review by the admin team and so if someone was blatantly misusing the system then users can report that behaviour and we will take what ever action we feel is needed.
Q. Its possible to mark more than one answer as a best solution, although we currently have that featured turned off. Do you feel it would be useful to allow for more than one solution?
Lastly I really like the open exchange of views, and the respect shown in this thread to both points of view and I want to help encourage that exchange to continue. Rest assured all comments are read by our team here.
Let me know your views on the above and your views on my question as well.
Hi Allan,
As HotCakeX I see that from another side. If Best response is useful from SEO point of view let it'll be, more recognizable this resource the better.
And I'd support the idea to have Kudos or Votes for the each post in addition to Best response. Even better if the latest will be on the second place. When every visitor could give his vote to the comment and that will be more adequate picture. Usual likes are less recognizable, at least from my point of view. I guess you know samples of such approach.
Being an MVP I don't think that MVP:s and MSFT people shall have any privilege here, moderation is another story. The point is not to know the opinion of concrete person from above through Best response, even if the person is assumed as more knowledgeable and experienced, the point is to know if this concrete answer on this concrete question is most suitable for the majority of people who read it.
For ones who cares about ranking perhaps that also will be easier, not necessary to ask every time "Please mark my answer as Bets response".