Forum Discussion

MVP

Feb 26, 2019

MTC is getting ridiculously slow

It takes a minute for a page to load today, what's going on? I know some people (me included) have been complaining about the performance for a while now, is anything being done about it?

community

DanielNiccoli

Iron Contributor

Jun 04, 2019

Any news? Average RTT from Germany is still 171 ms. :(

Allen

Community Manager

Jun 05, 2019

Hi all,

The slowness individuals were talking about here were upwards of 2500ms so 171ms is fairly quick. When you think the cloud we are hosted in is state side, 171ms is about average for a trans-Atlantic connection.

Of course the next step, which we are working with Khoros (formally Lithium) on is moving our community into the cloud, which will improve RTT across the board.

We will share more on this in due course.

VasilMichev
MVP
Jun 05, 2019
Well I can tell you for certain that in the past few days, the perceived slowness is quite noticeable. Not sure if it's the growth of the community of something else, but it's definitely degrading over time...
- Allen
  Community Manager
  Jun 05, 2019
  VasilMichev
  
  We did have some service affecting issues yesterday and today which have only been sorted in the last 30 minutes.
  
  I would be expecting to see improvement over the course of today.
  - VasilMichev
    MVP
    Jun 06, 2019
    I'm afraid I'm not seeing any improvements. There's a very noticeable delay when initially opening any page on the MTC, easily 10-15 seconds or so. Then there's at least that many with the "spinning wheel" while the list of threads loads, so it's definitely not (just a) network issue.