Forum Discussion
Error when trying to access private messages
Allen The issue appears to have been resolved. Thanks for your assistance!
I have 45 Email messages inside MSTech Community and when I click on that for reading then I get a site error :
Does anybody else have this problem on the site?
The site was already slow, but this week it's really slow.
- JamesvandenBerg
I also get this issue sometimes, it is resolved when time goes ahead.- Than you you for your response
It's to long for me, I like to know who de Administrator is for the error to handle.- EricStarker
Community Manager
JamesvandenBerg Hello! You can always reach our team at techcommunity@microsoft.com.
Yup - This is exactly what I get...
If I can't access the messages, I'd rather just not see the notification that I have 6 of them...
FOUND IT!
Click your user avatar in the upper right, then Choose "My Settings"
Preferences Tab > Private Messenger
Then "Turn On Private Messages"
Assuming you are asking the next logical questions/comments:
"Yes, this is ridiculously stupid"
"If Private messages are turned off, people should absolutely NOT be able to send you private messages."
"If the tool is designed so badly that people CAN send you private messages even though they are turned off, you 100% should not have to look at a badge telling you how many you have, then directing you to an inaccurate and inane error message."
(I think I covered the bases for the most important questions. and comments.)
- Allen
Thank you for posting, I am a little troubled by the 'solution' you found to the issues you were having with Private Messaging. Our community has Private Messaging enabled by default and so the only reason those steps you have listed would be relevant is if you had manually turned off private messaging previously.
Your message indicates you did not do that, if that's the case can you confirm when you first noticed the issue and I will review the server logs for your profile to see what went wrong and when.
The issue you have highlighted is different to the rest of this thread as these issues were fixed months ago.
My replies (the one you reference and the one immediately before it) were replies specifically to this message Fron James van den Berg’s reply to Ryan Steele on 6/10/2020:
As for “when it started” – I really have no idea, nor much care now that I’ve solved it.
As for turning Private messages off, though you’ve stated my “message indicates you [I] did not do that”, I certainly don’t recall saying such a thing, nor do I see it in my message – but maybe I said it… not sure. This said, I certainly don’t remember turning private messaging off, but its not out of the realm of things I might do. Whether I did or not doesn’t make any of the remainder of the message less true.
Specifically, even if I had turned private messaging off manually:
It is STILL ridiculously stupid
People should STILL absolutely NOT be able to send you private messages.
You STILL 100% should not have to look at a badge telling you how many you have.
And finally, the link STILL directs you to an inaccurate and inane error message.
