First published on TECHNET on Sep 24, 2009
I was working with the System Center Virtual Machine Manager support team a few months back looking for a way that we could help reduce the amount of time it takes to resolve a case as well as reduce the number of incidents we get, and one of the things that was suggested at the time was a site explaining some of the initial troubleshooting and data gathering steps we traditionally do for the majority of our cases. That way you can get a head start on any issue you’re calling about, plus we might end up resolving some issues before the call is even made.
It took a lot of time and a lot of effort by quite a few people but the site was eventually born:
Since implementing the site back in March we’ve received a lot of great feedback so I thought it was about time that we broadcast this information here on the blog. If you’re looking for help troubleshooting an issue this is a great resource to bookmark. The site includes resources such as:
Some of the common issues we’re currently seeing
Hotfixes we specifically recommend that everyone install
Tips on finding known issues, including usage of the
System Center Virtual Machine Manager 2008 Configuration Analyzer
Specific data and logs we use when troubleshooting
Additional information including how-tos, prerequisites, documentation, downloads, training resources and more.
As always, this isn’t a site for requesting technical assistance but if you ever find yourself working on an issue with SCVMM then this is a great place to start.
J.C. Hornbeck | Manageability Knowledge Engineer