Today System Center Service Manager 2012 Unleashed has been published. This is the second Service Manager book in the very popular Unleashed series of books from Sams Publishing.
This book is full of “why” and “how to” content around Service Manager. It is a comprehensive resource that will help you automate and optimize all facets of service management with System Center 2012 Service Manager. This book offers insights for incident management, problem management, change management, asset management, chargeback, self-service, cloud and more.
If you have Service Manager deployed or you are about to embark on a Service Manager project add this book to your library. This book is well worth the investment as it will save you countless hours of banging your head against the wall.
The authors and contributors of this book are System Center MVPs, Microsoft employee’s, ITSM consultants and some of the most knowledgeable people on the planet about ITIL/MOF and SCSM. I’m sure you will recognize their names on the cover:
•System Center MVP – Kerrie Meyler
•System Center MVP – Steve Buchanan
•MCT, MCTS – Samuel Erskine
•System Center MVP – Kurt Van Hoecke
•System Center MVP - Jakob Svendsen
•Microsoft employee & MFQ - Kathleen Wilson
•System Center MVP - Kenneth Surksum
•Former System Center MVP - Oskar Landman
•System Center MVP - Patrik Sundqvist
•Former Microsoft program manager and now System Center MVP - Christian Booth
•Service Manager program manager - Srikanth Ranganathan
You can order the book from
in either the good old fashioned physical version or the Kindle version.