We released System Center Service Manager 2010 Release Candidate on schedule today! It is now available for our TAP and RDP customers (only) across the world and can be downloaded from
This is the final milestone before RTM! Please download the build if you are in TAP or RDP and let us know what you think. Some of the improvements listed below (in bold) were added to the scope of the project in this milestone directly as a result of customer feedback. Please keep the feedback coming!
Enhancements delivered since Beta 2 include:
Upgrade and migration support for TAP customers
Improved Performance, Scale and Stability
Improved Notifications with batching email
New Change Management Features
Line Manager Approval
New and Updated Reports
Improved Self Service Software Provisioning
Improved View Editing
UX Improvements throughout the product
Data Warehouse improvements
Authoring Tool Improvements
Extending and adding classes and relationships
Support for controls in form customization
Added workflow activities in activity library
Localizability and Globalization bug fixes
Supportability bug fixes
Support for Disaster Recovery
New versions of product documentation
A few important notes:
An updated version of the Authoring Console will be released to TAP and RDP in about a week.
Upgrade is supported only from Beta 2 Update + QFE to RC for TAP customers in production. While there is no technical limitations here, only those customers are supported.
RC to RTM upgrade will also only be supported for TAP customers in production.
This milestone is an EN-US language only milestone. Announcements about the availability of other languages will be announced soon.