First published on TECHNET on Apr 05, 2010
We decided to change the dates for the System Center Service Manager webcasts to occur after the
Microsoft Management Summit
so that folks attending the conference could get the first look at all the cool demos we've been preparing. These are the new dates and times (all times are Pacific time zone):
1pm (90 mins)
Extending and customizing Service Manager
Service Manager 2010 is built on a powerful, mature platform that allows you to easily customize and extend the product to meet the needs of the most demanding customers and partners. In this session you will learn a wide range of methods for customizing and extending Service Manager including: extending the CMDB model, creating custom forms, templates, workflows, and reports just to name a few. This is a very technical session - lots of XML and code.
First Look at System Center Service Manager 2010: Automating Incident and Change Management processes
This session will focus on how Service Manager 2010 automates Change, Incident, Problem and Configuration Management. This session will give you deep understanding of the features and capabilities of Service Manager.
Come see how Service Manager 2010 integrates with Operations Manager and Configuration Manager to automate IT operations to reduce support costs. Demos include automatic incident creation and remediation using SCOM, self-service software provisioning using SCCM, and compliance management using SCCM’s DCM feature.
Implementation, Architecture and Administration of a Service Manager Deployment
Learn about the practical aspects of a System Center Service Manager 2010 deployment. You will see how to deploy, configure, and administer the product. Discover best practices for Service Manager implementations around deployment topology, network considerations, deploying on VMs, availability, and disaster recovery. You will also get insider tips and demos for administration, customization, troubleshooting, and more. After attending this webcast, you will take away a good understanding of what it takes for a successful real-life experience with Service Manager.