KB: Adding a Citrix XenServer host on System Center 2012 Virtual Machine Manager fails with error 2916 (0x8033810f)

Published Feb 15 2019 02:52 PM 173 Views
First published on TECHNET on Jul 17, 2012

Here’s a new System Center 2012 Virtual Machine Manager Knowledge Base article we recently published. This one tells you how to fix an issue where adding a Citrix XenServer host on VMM fails with error 2916 (0x8033810f).

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SYMPTOMS

Adding a Citrix XenServer host on System Center 2012 Virtual Machine Manager may fail with the following error:

Error (2916)
VMM is unable to complete the request. The connection to the agent <Xen server> was lost.
Unknown error (0x8033810f)
Recommended Action
Ensure that the WS-Management service and the agent are installed and running and that a firewall is not blocking HTTPS traffic.
This problem can also be caused by WMI service crash. Ensure that KB 982293 ( http://support.microsoft.com/kb/982293 ) is installed on the machine if it is running Windows Server 2008 R2.
If the error persists, reboot <Citrix host> and then try the operation again.

CAUSE

This issue occurs if security update MS12-006 (KB2585542) is installed on the VMM Management Server. This security update blocks a WMI call that is used by the Citrix XenServer host.

RESOLUTION

To work around this issue, perform the following steps on the VMM Management Sever:

  1. Set the SendExtraRecord registry value to 2 by performing the steps documented in the following Microsoft knowledge base article: http://support.microsoft.com/kb/264358

    (http://support.microsoft.com/kb/264358)

  2. Once the SendExtraRecord registry value is set to 2 , add the Citrix XenServer host.

MORE INFORMATION

Managing Citrix XenServer with System Center Virtual Machine Manager (SCVMM) 2012:
http://blogs.citrix.com/2011/06/16/managing-xenserver-with-system-center-virtual-machine-manage...

How to add XenServer hosts to VMM: http://technet.microsoft.com/en-us/library/gg610684.aspx

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For the most current version of this article please see the following:

KB2728902 - Adding a Citrix XenServer host on System Center 2012 Virtual Machine Manager fails ...

J.C. Hornbeck | System Center & Security Knowledge Engineer

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‎Mar 11 2019 09:32 AM
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