At long last the Exchange Connector 3.0 RC is released! I've made quite a few improvements in this release.
The Exchange Connector 3.0 release is compatible only with System Center 2012 - Service Manager
: . It contains bug fixes and still has the original set of features including:
Create incident from email
Update incident action log from email
Resolve or close incidents from email
Approve/reject change requests from email
Update change request “action log” from email
Mark manual activities completed from email
Add email file attachment to work items as attachments
Send notifications to users from the console
New features include
Support for impersonation so you can now have multiple Exchange connectors monitoring different mailboxes each with their own unique configuration
Each user in the To/CC of each email is added as a Related configuration item to the work item
Can monitor a mailbox on an Office 365 Exchange server
The Exchange Web Service URL to connect to can be configured instead of relying on auto discovery
Works with service requests
Any kind of work item can be created from a template – incident, service request, etc.
Update problem records
Much more detailed logging
Detailed event log logging is turned off by default
The email itself can be optionally added as an attachment to the work item
Please keep in mind that the Exchange connector is still not officially supported by Microsoft.
This RC release has been tested by TAP customers and is currently used in production by our internal operations team MPSD. You may still encounter some bugs. If you have any questions or issues with it please post them on the
. I'll monitor the threads and see what I can do to help.
We do plan to include the Exchange connector out of the box in the next version of System Center so that it will be fully supported by Microsoft.
You can get the new Exchange Connector 3.0 RC version here: