First published on TECHNET on Mar 29, 2017
In this scenario, the VMWare Host\VCenter server has successfully been connected in DPM. However, Replica creation, Consistency Checks, Recovery points fail with the noted error below (Some other similar errors but with same resolution).
DPM encounterd error from VMware while trying to get ChangeTracking information. Server – 10.10.10.10 ErrorCode - FileFaultFault (ID 33621 Details: Internal error code: 0x80990EF3)
NOTE: If you are getting these errors, but have NOT protected a VMWare VM with any other product prior to DPM,
this post may be helpful
Review the “
Steps to reset Change Block Tracking
” section below if the VMWare VM has been protected prior to DPM backup. The article below has details. However, the steps I confirmed are slightly different, as step for step in the KB did not resolve the issue.
If you are not sure about the VM being protected before,
will confirm. In vSphere locate the desired VM. On the
tab under resources you’ll see
. The items listed under storage are the VMWare
. Right click on the
and “Browse Data Store”
4. The list on the left will contain all servers associated with this particular data store. Locate the desired VM in the list and double click to open the Data Store file.
Step 5 can cause outages for the VM if the correct VMDK is not identified.
Brief description of VMWare VMDK files:
In VMware a VMDK serves the same purpose as a Windows VHD. The VMDK is the VMs virtual disk. In the data store you’ll see several VMDK files and this is why we need to be cautious as renaming the running virtual disk can cause issues.
5. In the Data Store, locate the
(checkpoint VMDK). The article says to delete this file. To be safe it can be renamed until backups are working. Then you may want to consider deleting this file as it will continue to consume space in the Data Store. Exit the Data Store
6. In the vSphere console a list of servers will populate under your host. Locate the desired VM, right click, Edit Settings, Options Tab, Configuration Parameters.
7. Within the Configuration Parameters locate the two below rows and set the value to
Apply, and exit VM Settings.
NOTE: The following steps are not mentioned in the VMWare article. I was not able to get a successful Change Block Tracking reset without the next set of reboots.
8. Power on the VM
9. After the VM boots, perform another shut down
10. Once the VM has been shut down, Right click on the VM, Edit Settings, Options Tab, Configuration Parameters. Within the Configuration Parameters locate the two below rows and set the value to