I’m happy to announce the RTM of the web-based Service Manager 2010 dashboards. We’ve leveraged the Solution Accelerator Team’s dashboard framework to deliver a free download for our customers. These dashboards not only deliver actionable information out of the box, but also provides a flexible framework which allows easily customizing and extending these dashboards to meet their specific needs.
These dashboards will let you easily stay on top of key trends within the Incident Management, Change Management and Activity Management solutions. These solution aligned dashboards will provide insight into relevant key performance indicators and trends at a glance, such as:
Incident volume, Time to Resolution, Within Target Resolution %, and more
Change volume, On Time completion rates, Emergency change rates and more
Activity volume, On time completion rates, and more
Access from the browser and/or the console
Customers can import the provided management pack to easily access the web-based dashboards from within the console UI.
Easy to build and configure & customize
Wizard-based tools let customers easily create new dashboards in minutes. Additionally, the dashboards can easily be customized to meet your needs. Any data in the data warehouse or any other database can be presented in the dashboard via a chart, gauge, and/or table formats.
Here’s a screen shot when accessing via a web browser:
Here’s a screenshot after I imported them into the console using the management pack we provide (the user guide has all the details on where to find it after installing).