Finally!!! We are excited to announce that we are releasing new Self Service Portal for Service Manager 2012 R2 next week. This version of Self Service Portal is re-designed from scratch to help us in providing improved performance and easy manageability, key points which were hurting customers with previous version. Here are key highlights of this new release –
ASP.NET MVC Razor Based HTML 5 Web App– Supported on all Web browsers and operating system.
Caching on web server to improve response times for frequently fetched data.
No local data storage makes easy Web Farm Deployment. All data fetched/saved from/in CMDB directly.
Multi-Language Support – Supports all 23 language supported on Service Manager. Help your end users to access portal in language of their choice.
No Dependency on SharePoint/Silverlight.
No separate WCS Service specifically for Portal. Directly configure portal to use any of Secondary SM Server (SDK Service)
Windows Authentication by default to avoid user to enter credentials every time they access portal and provide secure access without any overhead of using SSL specifically for authentication.
Here are list of Service Manager Features supported by new Self Service Portal (including new ones) –