Forum Discussion
Microphone does not work
Hello A few days ago I was summoned to a meeting using Skype for Business (6.17.0.3), when I logged in with the link they sent me, using my Moto G android 5.1 cellphone, they could not hear me and...
Hi,
Sorry for my english.
- I have Skype for Business client on my Android phone
- I have not a Skype for Business account. I have a normal Skype account
- I install Skype for Business and join to a conference created by a Skype for Business user, he send me a link in an email
- In the conference I can hear him, but he cant hear me. I chek the microphone status.
- We log out skype for business and made the conference with normal skype
- In a second conference, the same skype for business user create the conference and an other consultant have the same problem like me
- I cant check settings or made a test call (like normal skype) in skype for business because have not an account.
- when my client with business skype asks if I solved the microphone problem, I will not have an answer
Thanks in advance
Pablo
Sorry for my english.
- I have Skype for Business client on my Android phone
- I have not a Skype for Business account. I have a normal Skype account
- I install Skype for Business and join to a conference created by a Skype for Business user, he send me a link in an email
- In the conference I can hear him, but he cant hear me. I chek the microphone status.
- We log out skype for business and made the conference with normal skype
- In a second conference, the same skype for business user create the conference and an other consultant have the same problem like me
- I cant check settings or made a test call (like normal skype) in skype for business because have not an account.
- when my client with business skype asks if I solved the microphone problem, I will not have an answer
Thanks in advance
Pablo
Paulo,
No problem. So, do I understand correctly that when you used normal Skype, it worked? I would recommend if a phone number is available that you call into the conference call in the future. Or, if it works to join the conference call with normal Skype (or consumer Skype), then it sounds like that would work for you.
Are you trying to resolve the issue for a client? Are they hosted, on premises, or hybrid set up for Skype for Business? We are a hybrid set up and I know that sometimes it is easiest for others joining a call to simply do so by calling our conference number.
John