SRS V2 Lenovo SmartHub 500 - Dropping out of multi-way O365 conferences and rebooting

%3CLINGO-SUB%20id%3D%22lingo-sub-712171%22%20slang%3D%22en-US%22%3ESRS%20V2%20Lenovo%20SmartHub%20500%20-%20Dropping%20out%20of%20multi-way%20O365%20conferences%20and%20rebooting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-712171%22%20slang%3D%22en-US%22%3E%3CP%3EHas%20anyone%20else%20had%20issues%20with%20the%26nbsp%3BSRS%20V2%20Lenovo%20SmartHub%20500%20-%20Dropping%20out%20of%20multi-way%20O365%20conferences%20and%20rebooting%3F%20(also%20seem%20pretty%20hot).%3C%2FP%3E%3CP%3ELatest%20intel%20video%20and%20other%20drivers%20applied%2C%20but%20it%20seems%20to%20be%20triggered%20when%20other%20rooms%20are%20joined%20or%20leave%20the%20conference%20and%20a%20seemingly%20random%20room%20is%20dropped%20out.%20The%20account%20stays%20in%20the%20conference%2C%20but%20the%20device%20is%20actually%20rebooting%20and%20then%20cant%20rejoin%20unless%20the%20account%20is%20removed%20from%20the%20conference.%3C%2FP%3E%3CP%3EThoughts%20welcome!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-712171%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ESRS%20reboot%20lenovo%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-741490%22%20slang%3D%22en-US%22%3ERe%3A%20SRS%20V2%20Lenovo%20SmartHub%20500%20-%20Dropping%20out%20of%20multi-way%20O365%20conferences%20and%20rebooting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-741490%22%20slang%3D%22en-US%22%3EYes%20we%20have%20this%20problem%20too.%20Raised%20it%20with%20Lenovo%20and%20they%20upgraded%20the%20firmware%20and%20replaced%20the%20motherboard.%20MS%20teams%20calls%20are%20fine%2C%20it%20only%20reboots%20with%20multi%20party%20skype%20calls!!!%20Monitoring%20it%20now%20to%20see%20if%20the%20new%20motherboard%20had%20fixed%20it.%20Lenovo%20support%20is%20very%20responsive%20on%20this%20particular%20issue%20which%20is%20a%20relief%3C%2FLINGO-BODY%3E
New Contributor

Has anyone else had issues with the SRS V2 Lenovo SmartHub 500 - Dropping out of multi-way O365 conferences and rebooting? (also seem pretty hot).

Latest intel video and other drivers applied, but it seems to be triggered when other rooms are joined or leave the conference and a seemingly random room is dropped out. The account stays in the conference, but the device is actually rebooting and then cant rejoin unless the account is removed from the conference.

Thoughts welcome!

1 Reply
Yes we have this problem too. Raised it with Lenovo and they upgraded the firmware and replaced the motherboard. MS teams calls are fine, it only reboots with multi party skype calls!!! Monitoring it now to see if the new motherboard had fixed it. Lenovo support is very responsive on this particular issue which is a relief