SfB PSTN Calling - Countries

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Does anyone know when additional countries will be added for PSTN Calling as it is currently only available for US, UK & Puerto Rico?

9 Replies
I hear Canada will be coming next year sometime...

 

Unfortunately, Microsoft don't/can't talk about rollout plans ahead of time, my understanding is this is due to tax/revenue/legal issues.

 

thanks

 

Interested in SfB? - TomTalks Blog: Cloud Connector Edition 1.4.1 with Management Service for Auto-Upgrades

 

 

Tom

Hi Trevor. We are looking at expanding further in EMEA (Europe, Middle East and Africa) soon. May I ask which countries/regions would you be looking for?
Is there a place we can search using country and that tells what features available and what is not? I know MS has a URL which has everything in one place and not easily searchable. I want to search what i want, and i want to export the whole list to do the site assesment.

Apologies if this appears twice. I posted a reply but it vanished.

 

We have offices in the following countries that we would like to be able to use with SfB PSTN Calling

 

Europe

  • Switzerland
  • Austria
  • Spain
  • Italy
  • Germany
  • Sweden

 

Asia

  • Hong Kong
  • Singapore
Just as an update, last week at Ignite, we announced the availability of France and Spain as PSTN calling countries that will be available in preview shortly.

Currently PSTN calling is a bit problematic as it doesn't seem to be available at all for organisations that do not have a billing address in the country where PSTN calling is available.

 

Our use case for pstn calling is to replace aging SIP PBX systems that we have and that currently bridge calls from various countries (FI, US, UK, NL, CZ, ES, JP, BR ...). But because our O365 account is originally based in a country where pstn calling isn't currently available (FI) we cannot (according to Microsoft support) onboard anyone else either. This means I cannot have any of our US based employees using cloud pbx as the underlying organisation doesn't support it. Bummer.

 

The end result is that we're currently using SFB for only internal meetings/presentations and internal voice, customer meetings/presentations with pstn conferencing added (works great) BUT having another SIP based legacy system on the side for outside voice and actively looking to replace the other system with something more modern and maintanable.

 

 

I did like the news that Salesforce and SFB would work together - it's awesome news. Even more awesome would be if it were for external things and not just internal chatting and talking.

 

As a fairly committed customer to SFB it's quite frustrating to have a feeling that Microsoft isn't all in on pstn calling in EMEA or at least looking at it extremely conservatively.  It feels like you guys are looking at it locally per country instead of globally as an enabler for organisations with operations in multiple countries.

 

From a market point of view there seems currently to be a lot of competing products (definition: 100% cloud) in this market such as Zendesk Voice (it was called something else earlier), TalkDesk, etc. that can be used for both office and call center communications, RingCentral, etc.. Although most of them seem to outsource the heavy lifting to Twilio they're all aggressively trying to conquer the market in their niches.

 

Yes, I'm aware of "cloud connector". No, we're not interested in deploying the cloud connector VMs to mitigate this :)

 

 FWIW I would like to get at least Finland for PSTN calling :)

The preview for Spain and France is already available via https://www.skypepreview.com/

 

hth,

thomas

For my company:

Spain and France (alredy in preview)

Germany

Luxembourg

Belgium

Italy

Poland

Czech Republic

Netherlands

Ukraine

Kazakhstan

South Africa

Brazil

Argentina