@Luke Page use Round Robin. Serial mode is behaving as it should.I have
a question. How do users without Skype for Business opt out of there
queue? Is the only way to set your Teams client to Do Not
Disturb?https://admin1a.online.lync.com/lscp/usp/callqueues
@Christophe Boucetta, we are still having to use the legacy skype admin
center to manage our S4B auto attendants and call queues.. are we able
to move the admin center into teams now, as the old one is a little
unstable? Also, how can we set the call queues to randomly assign calls
to agents in seri...
Dear Marina, dear Irena, thanks a lot for this interesting content! I am
asking myself if the following use case of a "Technical Specialists
Service Hotline" can be realized with the Cloud PBX system: Each
technical specialist calls a toll-free service number, ending up in a
call queue where he wait...
I just clicked on the MyIgnite link above at the top of the article and
it seemed to go to the correct presentation. Here is the link if you
still need it...
https://myignite.microsoft.com/sessions/53592?source=sessions
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