First published on TECHNET on Jul 07, 2017
Recently I was working on a Service Request, where the address book normalization was not able to normalize simple 10 Digit numbers. I tried about half a dozen normalization rules, trying to make sure that the pattern would capture the phone numbers, but kept failing continuously.
Hany Elkady noted in the comments below that removing the E164 rule seemed to stop AD phone numbers already stored in E.164 format from appearing in the address book. I personally ha
ven't seen this occur but you might want to leave that rule in place
I decided to rebuild the default Normalization rule by running the following and noticed that Normalization started to occur.