We are happy to announce that Voicemail Transcript is now in Office 365 and is enabled, by default, for all Cloud PBX voicemail users (with the ability for administrators to disable it – see below for details).
Benefits Voicemail Transcript automatically transcribes all incoming voicemails and delivers the text version together with the audio file to your inbox. There are multiple benefits to both read and listen to your voicemail:
You cannot listen to your voicemail at that moment: whether you are in an environment where it is too noisy or not able to listen to the voicemail. The transcript allows you to read the message without having to play the audio recording.
Someone leaves you a phone number: There is no need to write down a phone number someone left you via voicemail. The transcript will write down the phone number on your behalf.
Accessibility: For some, it might be difficult to listen to a voicemail due to hearing impairment. Transcript allows users to leverage the benefits of transcript voicemails.
How it works
Cloud platform: The technology behind the voicemail transcripts is a smart platform leveraging the power of Azure. This service will improve over time in recognizing speech and also adding additional functionality.
Admin experience Administrators, do not have to do much to implement this feature. Apart from the ability to change the tenant default language (see above) the only other option is to turn the Voicemail Transcript off for your entire organization or for individual users.
To turn off transcription for your entire organization, use the following cmdlet:
Let your users and helpdesk know Don’t forget to inform your users and your helpdesk. The page Check Skype for Business voicemail and options, describes how users can set up and use their voicemail. Make sure users are familiar on how to use it, and that your helpdesk can assist users if they need assistance. Also, don’t forget to update any related training material.
Call to action
Test Voicemail Transcript. Ask someone to leave you a voicemail or call from your mobile phone and leave one.
Inform your helpdesk so they are aware if people have questions around the Voicemail Transcript.
Create user excitement. Make sure users understand that their voicemail just learned a new skill.
Any questions or comments? Discuss with us in the Community!