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Microsoft

August 6th, 2020 Update: Be sure to check out Joao's comment for an incremental update!  Bug fixes and a few small enhancements.

 

The NextHop team is very pleased to announce the release of On-Premise Diagnostics (OPD) for Skype for Business Server.  OPD is a collection of diagnostic scenarios, analyzers, rules and insights for diagnosing common issues in Skype for Business 2015 and 2019 on-premises and hybrid environments based on real world support expertise from Escalation Engineers in CSS.  

 

Getting started

First you'll need to Install or upgrade to the latest version of OPD.  Next, check out the instructions on How to use OPD.  Then determine which scenario you would like to test for. Note that each scenario will have one or more unique tests.  For our initial release, we're offering diagnostics for some of the top support issues for On-Premises Skype for Business Servers: 

 

Scenario

Types of tests

Contact List

User contact list is not available

Federation

Federation is not working (On-Premises deployment)

Federation is not working (Hybrid deployment)

Hybrid

IM and Presence problems between on premise and online users

Services

Skype for Business Server Frontend service is not starting

 

In the following screenshot we've chosen the Federation Scenario, here's a little teaser of what this looks like: 

diag.png

 

Please go try these in your environments and let us know how it's going by providing feedback to the team.  We not only look forward to your feedback, we need it to make OPD better for you!  We'd love to hear if these diagnostics solved issues for your or your customers' environments, any issues you encounter, and your top 3 to 5 scenarios you would like to see next.


Quick Links: 

Thanks!
The NextHop Team

8 Comments

Looks like a really useful tool!

The provide feedback link is a mailto to an email address which does not exist

Your message to pop-sfbsupport@microsoft.com couldn't be delivered.

pop-sfbsupport wasn't found at microsoft.com.

 

As such can only provide here:

* can you please add logging of activities when the diag scripts are running, or at least to save the results. If you hit enter at the end without copying, the results are lost

* MFA support; it seems the way you are gathering the credentials to logon to O365 services (when using the hybrid scenario) does not support MFA

Microsoft

Whoops, thanks @Benoit HAMET fixed a typo in the mailto: link

 

Thanks for the other feedback - good suggestions we'll pass on to team and follow up.  

 

Edit to add: looks like our feedback email address hasn't fully replicated through our email systems yet, for now please add feedback in the comments section.  Will update when it is ready to go.  

As of 4/11/20 the feedback e-mail address is working, thanks again for bringing that to our attention!

Super Contributor

It would be interesting to see how does it work, but after Easter :)

 

Did I misread it, or where it should be running? On-prem workstation or server? Outside network?

Support for MFA is highly appreciated in here as well. Or can I e.g. open the sessions to tenant using SfB online module, and then run this?

Do you have any requirements needed to run this? Does it run by its own, or is the some PS modules required as well? Found this: SfB OPD Readme 

You seems to be marking (on your example) with an error if "Remote User Access is disabled" on Edge pool. But you were analyzing federation issue. On set-CSExternalAccessPolicy have different configurations for remote use and federations. Or did I misunderstood this somehow, as I have not tested this yet? :)

 

Super Contributor

And as response for myself :)

 

[-] Determine if Skype for Business Frontend Server role is installed on local machine
        [-] Detection : Skype for Business Server Frontend role is not installed. This usually indicates that this not a Skype for Business Server frontend machine.
        [-] Action : The diagnostics script must be run on a Skype for Business Server Frontend.

But is it really mandatory...? :flushed:

Microsoft

Thank @Petri X and @Benoit HAMET for providing feedback. Please see below regarding your questions/feedback:

 

- This tool needs to be executed from local frontend due some technical requirements. In the background performs remote PowerShell connection to edge to validate some edge specific rules. Tools checks if SFB online module is installed otherwise will flag that requirement (for scenarios that require SFB online module)

- Regarding MFA support that will be available in our next release (nice catch)

- Regarding set-CSExternalAccessPolicy please share actual output as your configuration so we can review that (pop-sfbsupport@microsoft.com is already fully functional)

- Additional logging of activities when the diag scripts are running is written to the event viewer at 'Applications and Services Logs' -> OPDLog.  For more details, check out the following: https://github.com/onpremdiag/SfBServer/blob/master/docs/TelemetryData.md.

 

 

 

 

Tool looks really nice. I hope it will cover in near future additional scenarios, like voice or presence problems.

Microsoft

On-Premises Diagnostics for Skype for Business Server version 1.1.2008.05001 has just been released

 

Description

1.1.2008.05001 is a general maintenance release that contains enhancements, and bug fixes. A few of the specific issues that have been fixed in this release are listed below. The majority of customer-reported issues, reproducible system errors, have been corrected. Applying this maintenance release is recommended for all users.

 

Bug Fixes and Improvements

  • Bug: SFB Server Frontend Service not starting - Fixed a problem that certificate warnings were incorrectly displayed as errors when SQL was stopped
  • Bug: Fixed Test-CsDatabase cmdlet generating a false positive error
  • New!: Skype for Business Server Frontend service is not starting scenario - Added new analyzer to check DNS records
  • New!: Add progress bar to all Skype for Business scenarios
  • Bug: Fixed error message when On-Premises and Online allowed domains lists didn't match
  • Bug: Fixed an issue when spawning admin PowerShell instance, Skype for Business Server OPD switches were not honored

 

 What's planned for the next releases (coming soon)

  • Feature: Multi factor authentication
  • New scenario: Exchange integration is not working
  • New scenario: Presence subscription and IM delays (Performance)
  • New scenario: Modern authentication not working
  • New scenario: Skype for Business Server Deployment Best Practices Analyzer

 

Thanks to Mike McIntyre for great contribution to this new release.