On September 25th, the first day of Ignite, we announced the evolution of Skype Operations Framework (SOF) into Practical Guidance for Cloud Voice. With that announcement, we started our journey of the alignment of SOF guidance and processes into FastTrack digital experience, in order to make the practical and operational guidance for Microsoft Teams and Skype for Business Online available under a single umbrella and to provide you with new ways of engaging with our practical guidance, including:
One of the core benefits of this evolution is that, from now on, we will be able to provide a common language across the practical guidance that we provide for all Microsoft 365 products, in addition to Skype for Business Online and Microsoft Teams.
To make it more aligned to FastTrack framework, the three main phases of SOF have been mapped to the phases in the FastTrack customer journey.
As part of this initiative, we have been working hard to update all the Practical Guidance for Voice assets. Today, we are excited to announce that we have completed this alignment process and all the assets have been updated to reflect Envision, Onboard and Drive Value phases of FastTrack framework.
Microsoft continues to invest in our partners to deliver customer success via the practical guidance previously delivered as part of SOF and continues to be delivered via MyAdvisor. These partners have implemented our practical guidance in their delivery and managed services practices as well as validated product and process knowledge via an assessment. To date we have over 160 partners worldwide ready to assist you in your journey to success.
We encourage customers to engage with our partner ecosystem for deployment and ongoing management of Skype for Business. Microsoft Gold Certified Communication partners providing services aligned to the FastTrack practical guidance can be found at: https://partnersolutions.skypeforbusiness.com/partners.
Please visit MyAdvisor to download and start using the latest version of these helpful resources and assets.
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