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Latest Comments

@John Joseph In my experience though, MS support doesn't want to scroll up the thread and just says that 3PIP support has "some functionality limitations" which apparently includes Call Queues with Direct Routing. I guess it would be much easier if Call Queues were explicitly listed in the top post....
2 Likes
Yes, we have been using it for at least a year with no issues at our company and also several of our clients. We have direct routing with Polycom VVX phones. Microsoft supports it. You will need to scroll up in this thread to see it.
0 Likes
@John Joseph Yes, they mostly work for me too - but is this scenario supported by Microsoft support? Do you have such a config (3PIP + Direct routing) at hand? Can you check if the call picked up from Call Queue is terminated correctly on a 3PIP phone when the remote PSTN party hangs up?
0 Likes
@Vasily_Trudaev Yes, they work now. There was an issue, but it has been resolved for quite a while. The 3PIP phones do not support conference mode in the call queues, though, which is the resolution for the 5 second call pickup delay.
0 Likes
@Kruthika Ponnusamy @Ilya Bukshteyn , can you please confirm if Call Queues are currently supported in a Direct Routing scenario with 3PIP phones?I'm being told by support repeatedly that it isn't, despite what's said in this thread.Case #22161560 By the way, it is very very difficult to convince th...
3 Likes